Job Description

Job Family

SAAS/PAAS/Cloud Consulting

Travel Required

Up to 10%

Clearance Required

Ability to Obtain Public Trust

What You Will Do

• Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform
• Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives
• Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions
• Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine
• Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns
• Establish and enforce platform governance, development standards, and architectural guardrails
• Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions
• Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability
• Design and implement reusable and scalable platform components aligned with ServiceNow best practices
• Lead platform lifecycle management, including upgrade planning, regression strategy, and release management
• Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control
• Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges
• Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes
• Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics

What You Will Need

• Minimum of TEN (10) years of relevant experience, including SEVEN (7) years of hands-on ServiceNow experience
• Proven experience serving as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementations
• Bachelor’s degree in an IT-related field
• Active ServiceNow Certified System Administrator (CSA) certification
• Strong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation
• Demonstrated experience designing and implementing complex enterprise integrations
• Experience with platform scalability, performance tuning, and instance optimization
• Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP)
• Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards
• Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow delivery
• Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions
• Must be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust (active DHS Public Trust preferred)
• US Citizenship is contractually required for this role
• Selected candidate must be able to commute to the client site when needed

What Would Be Nice To Have

• ServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress)
• Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies
• Prior experience leading enterprise-scale ServiceNow transformations or platform consolidations
• Experience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine)
• Familiarity with enterprise architecture frameworks (e.g., TOGAF)
• Experience integrating ServiceNow with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.)
• Background supporting Authority to Operate (ATO) processes in federal environments
• Experience in federal consulting or public sector environments
• Strong alignment with ITIL/ITSM best practices

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.