Job Description

Location: UK - Mobile England | Job-ID: 217467 | Contract type: Standard | Business Unit: ServiceNow

Life on the team

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. 

We were one of the first ServiceNow partners in Europe, awarded the 2022 EMEA Elite Segment Partner of the Year, and most recently awarded a prestigious 2026 ServiceNow Partner of the Year award for Risk and Compliance.

We’ve grown a team with in-depth expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations, as well as to solve enterprise-wide process challenges, by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.

We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience.

If you want to contribute to a community that is always growing, then Computacenter’s ServiceNow Centre of Excellence may be for you.

What you’ll do

Our ServiceNow Technical Architects act as the technical design authority for complex ServiceNow solutions, ensuring customer requirements are translated into scalable, secure, and sustainable platform architectures.

Key responsibilities include:

• Design and govern high quality ServiceNow solutions aligned to business processes and platform best practices.
• Translate business and functional requirements into robust technical architectures and implementation designs.
• Provide architectural governance, identifying and mitigating technical and delivery risks early.
• Act as a trusted technical partner to customers, communicating complex technical concepts clearly to technical and nontechnical stakeholders.
• Represent the ServiceNow Centre of Excellence in customer facing and internal engagements across the ServiceNow product portfolio.
• Ensure adherence to coding, design, and delivery standards, producing appropriate technical documentation and handover materials.
• Support system testing and UAT, and drive improvements in application performance, stability, and maintainability.
• Escalate delivery risks and issues in line with organisational processes to ensure successful outcomes.
• Work collaboratively across all ServiceNow CoE teams, contributing to shared standards, best practice, and continuous improvement.

Depending on experience, you will also:

• Provide technical leadership and mentoring to consultants across the Centre of Excellence.
• Act as technical lead for medium to largescale solutions, ensuring designs meet customer requirements and deliver expected outcomes.
• Serve as a role model for technical excellence and professional behaviour, promoting consistent engineering standards.

What you’ll need

• Experience of working with HRSD, SPM, GRC and IRM.
• 5–8+ years’ experience delivering ServiceNow solutions, including acting in a technical or architectural role.
• Proven expertise across the ServiceNow platform, including architecture, data model, APIs, development tools, and implementation patterns.
• Architecture Excellence (ArchX) and/or Certified Technical Architect (CTA) accreditation.
• Robust understanding of ServiceNow platform best practices and architectural governance.
• Proficiency in web technologies, including JavaScript, REST/SOAP web services, XML, and JSON.
• Demonstrable customer facing skills with the ability to communicate complex technical issues clearly and confidently.
• Experience providing technical leadership, mentoring, and design assurance within delivery teams
• Experience working across Agile and Waterfall delivery methodologies.
• Self-managing, collaborative, and committed to continuous learning and knowledge sharing within the Centre of Excellence. 

Additional information

Country: UK

Location: Flexible, travel to customer sites as required

Hours: 37.5

Role Type: Permanent

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!