Fusion HCR

ServiceNow Systems Administrator

Fusion HCR  •  Las Vegas, NV (Onsite)  •  5 hours ago
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Job Description

Fusion HCR is Hiring!
Position: ServiceNow Systems Administrator (Platform Support)
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality

Fusion HCR is seeking a ServiceNow Systems Administrator (Support Focus) to assist with the day-to-day support and basic administration of the ServiceNow platform.
This role is ideal for someone who has hands-on experience supporting ServiceNow in a helpdesk or systems support environment and is looking to grow their skills in platform administration.
The focus of this role is support, minor configuration changes, and troubleshooting — not heavy development or architecture.
Key Responsibilities
ServiceNow Support & Administration
  • Provide day-to-day support for the ServiceNow platform (primarily ITSM modules)
  • Troubleshoot incidents, service requests, and basic workflow issues
  • Make minor updates to forms, fields, and workflows
  • Assist with user access, roles, and permissions within ServiceNow
  • Support data accuracy within CMDB and service records
Configuration & Enhancements
  • Assist with small enhancements and updates based on business needs
  • Support basic workflow changes and process improvements
  • Participate in testing and validation during platform updates or changes
  • Escalate more complex development or scripting needs
User & Operational Support
  • Provide Tier 1 / Tier 2 support for ServiceNow-related issues
  • Work closely with IT teams and end users to resolve platform questions
  • Support onboarding/offboarding activities related to system access
Collaboration & Documentation
  • Partner with IT Operations, Infrastructure, and vendors
  • Document system configurations, processes, and troubleshooting steps
  • Help maintain consistency and best practices across the platform
Qualifications
Required Experience
  • Experience supporting or administering ServiceNow (hands-on, not just user)
  • Background in helpdesk, application support, or systems support roles
  • Experience troubleshooting incidents and service requests
  • Strong communication and customer support skills
Technical Skills
  • Basic experience with ServiceNow configuration (forms, fields, workflows)
  • Understanding of ITSM processes (Incident, Change, Problem)
  • Experience with user access and permissions
Nice to Have
  • Exposure to basic scripting (JavaScript in ServiceNow)
  • Experience with Active Directory or general IT systems
  • ServiceNow CSA certification (or working toward it)
  • Experience in gaming or hospitality environments
Additional Requirements
  • Must be able to pass a gaming background check
  • Comfortable working onsite in Las Vegas

Fusion HCR

About Fusion HCR

Fusion HCR is a boutique staffing and solutions firm that sets itself apart by providing the highest quality candidates in an unrivaled timeframe.

We specialize in Technology, Accounting & Finance, Administrative Services, Construction Management, and Clinical professionals for the following industries; Manufacturing, Hospitality/Gaming, Government, Healthcare, Construction, Telecommunications and IT Services industries and many more.

Fusion HCR takes pride in staying ahead of the industry by aligning it's strategy, resources, processes, and technology to provide the highest quality talent solutions from a highly experienced team. When you choose Fusion HCR, you are choosing a trusted and valuable partner committed to your success.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Springboro, Ohio
Year Founded
2012
Website
fusionhcr.com
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