YOUR MISSION
Expert for maintaining and optimising business-critical applications within the ServiceNow ecosystem
Investigate incidents, troubleshoot complex technical challenges, and ensure smooth system performance
Act as a trusted support partner for internal stakeholders, delivering timely and solution-oriented assistance
Work closely with developers and operations teams to improve application stability and user experience
Drive continuous improvement through structured documentation, change coordination, and process optimisation
YOUR EXPERIENCE & TALENTS
Proven hands-on experience with ServiceNow, ITSM, ITOM, and Application Support
Strong troubleshooting mindset with the ability to resolve technical issues efficiently and independently
Excellent communication skills in German 🇩🇪 and confidence working with technical & business stakeholders
Familiarity with ITIL processes, structured documentation practices, and customer-oriented support delivery
Nice to have: experience with Azure DevOps, JavaScript/programming, or broader ServiceNow platform administration
BENEFITS OFFERED BY OUR CLIENT
International projects, modern technologies & a highly skilled global team
Attractive compensation package with additional health & life insurance
Continuous learning, certifications & professional development opportunities
Hybrid working model with high flexibility and work-life balance
Modern office environment plus access to 50+ employee benefits & services
PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact Tanya at: +49 30 233 291 755
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 1000
We are a cross-industry and cross-functional management and personnel consultancy leveraging the growing number of highly qualified full-time and part-time freelancers and the potential of digitisation in order to offer advisory and implementation support in a sustainable, more agile manner and with more attractive conditions for customers and employees.
We have received several awards for our unique work and business model as Pioneer in Consulting 4.0 and New Work. CROWDCONSULTANTS means:
- Cross-generational co-working as partners instead of hierarchies
- Agile, on-demand "crowdsourcing" of skills, specifically tailored to our clients' needs instead of a fixed pool of consultants
- Flexible, fabulous place to work instead of a traditional company setup
- Digitization and Sharing Economy Principles instead of costly physical infrastructure
Our recent client engagements have been focused on:
- Recruiting and employer branding
- Startup support
- Project, Program and Change Management
- Digitization, IT transformation and process optimization.
We look forward to contact requests from and engaging with:
- Startups whose growth we accompany very success-based
- larger companies seeking agile, professional support for transformation projects
- Former top managers who enjoy contributing their expertise to our projects as interim managers or expert advisors.
- Digital natives and "technoholics" who want to work on exciting projects in direct collaboration with experienced professionals.
CROWDCONSULTANTS 360 GmbH
Akazienstraße 3a · 10823 Berlin, Germany
Tel: +49 30 233 291 740
Managing Director: Damiano Albrecht
Commercial Register: HRB 177846B, AG Berlin-Charlottenburg
