Job Description

Practice
SAP Job Code
Job Title
Consultant ServiceNow Department
SA Skill
Employee Type
FTE Experience
6Y + Reporting Manager

This role is responsible for configuration and implementation of ServiceNow, which further includes both support and maintenance activities. He/She will be an individual contributor with the ability to interact with a global team of functional leaders, business partners, technical experts and articulate how to best integrate SAP technologies to deliver superior business impact. Responsibilities

• Defines, guides, and supports the execution of your technical governance processes.
• Help in developing standards and practices for maintaining the ServiceNow architecture model.
• Assists in developing standards and practices for maintaining the health of the ServiceNow platform.
• Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption.
• Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
• Guides ServiceNow Platform design, including considerations for integration and performance.
• Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices.
• Offers guidance on prototyping and accelerating time from design to deployment.
• Provides technical guidance in platform development and platform- wide solutions.
• Advises on configuration and coding standards.
• Supports remediation of configurations not aligned to ServiceNow best practices.

Essential Skills Job • 6 plus years’ experience in technical solution design and implementation.
• Proven management/influencing abilities.
• Experience with creating ROI/value propositions for customer software implementations.
• Knowledge of IT and Enterprise Service Management is critical.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Deployment of features and any ServiceNow releases – Conducting Instances Upgrades
• Creation of Glide Record object, Business Rules, UI actions, custom related list, ACL s
• Creation of Script based UI Policy and Client Script. Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide
• ServiceNow Certifications: CSA, CAD, CIS-ITSM or CIS-CSM are a must-have
• ServiceNow Certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
Personal

• Should understand business objectives and organization structure.
• The candidate must have strong work ethics and trustworthiness.
• The candidate should possess attention to detail and maintain confidentiality and integrity.
• Must be highly collaborative and team oriented with commitment to excellence.

Preferred Skills Job

• Must be proficient in Microsoft Office (Advanced)
• Should have knowledge on online data collection tools.
• Self-motivated, fast learner with the ability to operate independently

Personal

• Ability to work under pressure to achieve multiple daily deadlines for client deliverables with a mature approach.
• Negotiation and persuasion skills are required to work with partners and implement changes.
• A very inquisitive mind that can factor in several variables acting on the situation.