Job Description

Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a strong background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development. This is a remote role than can be located anywhere in Mexico.

Responsibilities

• Collaborate with clients to assess current state processes and tools, identify ServiceNow platform solution options, define requirements, determine integration needs, and develop comprehensive architecture and implementation plans for broad-scope and complex projects

• Work with Milestone Technologies business development and leadership teams to scope new project opportunities and contribute to proposal development

• Lead and conduct requirements, scoping, and design workshops, ensuring thorough documentation of requirements

• Provide expert-level support and technical mentoring to the Milestone Technologies implementation team

• Maintain a deep and comprehensive knowledge of ServiceNow's capabilities and constraints

• Stay informed about industry trends, competitors, third-party solutions, and integrations.

• Collaborate with technical consultants, customers, and project teams to architect and design solutions that leverage native configuration opportunities

• Identify and develop opportunities to leverage ServiceNow as a platform for custom applications both within and outside of ITSM

• Deliver hands-on configuration, development, and integration services as a senior technical member of the team, ensuring delivery assurance for all project deliverables

• Plan and coordinate all phases of testing and test acceptance, leading test remediation cycles

• Lead practice build efforts, including the development of practice intellectual property (IP)

Requirements

• 8+ years within the ITSM industry, including asset management required

• 5+ years of experience with the ServiceNow Platform required

• 5+ years of professional services/consulting experience required

• Expert-level understanding and implementation experience with at least two of the following three ServiceNow application suites: ITOM, ITSM, ITAM, HRSD, CSM, GRC/IRM, and/or SecOps

• Expert-level understanding of ServiceNow core application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO)

• Experience leading at least three full lifecycle ServiceNow implementations

• Advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.)

• Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)

• ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain within 90 days of hire date)

• Minimum of 3+ years experience soliciting and documenting requirements and evolving these requirements into successful solutions

• Outstanding interpersonal skills with experience establishing and maintaining credibility as a ServiceNow expert

• Experience and comfort in public speaking situations (IP)

• Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)

• Experience in reconciling software license positions

• Integration experience, including but not limited to SCCM or other software discovery tools

• Participation in at least two full lifecycle ServiceNow implementations required

ServiceNow certifications required:

• CSA
• CAD

Must have a combination of multiple CIS:

• ISTM (required)
• Discovery
• HAM
• SAM
• HRSD

Consulting Skills:

• Excellent communication and presentation skills with the ability to engage senior stakeholders
• Strong problem-solving, facilitation, and client management capabilities

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