Job Description

The NETZSCH Group is a German company founded 150 years ago, with 50 years of operations in Brazil. The company operates through three main units: Analysis and Testing, Grinding and Dispersion and Pumps and Systems. Additionally, Techco.lab serves as a fourth business unit, providing its services to other NETZSCH branches, on tech areas.

With innovative solutions, NETZSCH empowers its customers to create exciting products for a sustainable and innovative world!

Responsibility for the strategic, functional, and technical development of the ServiceNow SPM module within the framework of enterprise service management. The goal is to make optimal use of the module to support the corporate strategy, coordinate all stakeholders, and ensure stable, sustainable operations.

Qualifications

Main Tasks and Responsibilities:

• Develop and maintain the SPM module roadmap aligned with the Enterprise Service Management strategy;
• Ensure alignment with corporate objectives, IT strategy, and architecture standards;
• Establish and enforce governance guidelines (processes, data, and workflows);
• Gather, evaluate, and prioritize requirements from stakeholders (PMO, IT, business units);
• Facilitate workshops and coordinate requirements definition;
• Drive communication, engagement, and management of the SPM community;
• Coordinate internal stakeholders and external partners (consultants and vendors);
• Ensure quality, timelines, and budget compliance for deliverables;
• Configure and maintain forms, workflows, service catalogs, and automations;
• Support or coordinate more complex development activities;
• Ensure system availability, performance, and issue resolution;
• Maintain data quality, structure, and governance;
• Develop and maintain dashboards, reports, and KPIs;
• Manage releases, testing, and communication of changes;
• Identify and implement innovation opportunities, including GenAI;
• Monitor system usage and manage licenses and contracts.

Required Skills

• Understanding of ServiceNow SPM and related modules in the ESM context;
• Initial experience in requirements management, stakeholder communication, and project management;
• Knowledge of project management fundamentals (e.g., ITIL, Agile);
• Technical understanding of ServiceNow configurations, data models, and interfaces;
• Interest in change management, training design, and release management;
• Ability to work in a team and strong communication skills;
• Interest in new technologies such as GenAI.

Additional Information

📍 CLT contract

• Equipments
• Health insurance (Unimed)
• Dental insurance
• Meal card (Swile)
• PPL
• Quinquênio
• NETZSCH Academy | Educational subsidy
• OpenEnglish
• GoGood

🏡 Hybrid work in Curitiba or Pomerode.