Job Description
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in IT Asset Management (ITAM), including HAM/SAM implementations, asset lifecycle management, integrations, and CMDB alignment. The ideal candidate will have 4+ years of hands-on ServiceNow experience with a strong understanding of ITAM processes and platform capabilities.
This role is primarily focused (70–80%) on ITAM, including Hardware Asset Management (HAM), Software Asset Management (SAM), asset governance, and integrations, while exposure to ITSM, CMDB, and other modules will be considered secondary.
Roles and Responsibilities
- Lead the implementation and optimization of ServiceNow ITAM solutions, including HAM and SAM modules.
- Configure and maintain asset lifecycle processes including procurement, receiving, inventory, allocation, transfer, and disposal.
- Collaborate with stakeholders to gather business requirements and translate them into scalable ITAM solutions.
- Design and implement integrations with third-party systems such as procurement tools, SCCM, Intune, JAMF, and discovery tools.
- Ensure accurate asset data management and alignment between CMDB and asset records.
- Configure and manage software normalization, reconciliation, and license compliance processes.
- Develop workflows, business rules, client scripts, Script Includes, and integrations to support ITAM use cases.
- Perform data audits, health checks, and governance activities to maintain high-quality asset data.
- Support SAM Pro/HAM Pro implementation activities including content library updates and license management processes.
- Troubleshoot and resolve issues related to asset management processes, integrations, and platform customizations.
- Participate in Agile ceremonies including sprint planning, backlog grooming, and delivery activities.
- Support ITSM and related ServiceNow modules as secondary responsibilities when required.
Qualifications
- 4+ years of hands-on experience in ServiceNow development and implementation.
- Strong expertise in:
- ITAM (Mandatory)
- HAM Pro/Sam Pro (Preferred)
- Asset Lifecycle Management (Mandatory)
- Integrations (REST, SOAP, MID Server, APIs) (mandatory)
- Good understanding of CMDB and asset relationship mapping.
- Experience integrating ServiceNow with enterprise asset and endpoint management tools.
- Working knowledge of ITSM, CMDB, Discovery, and other ServiceNow modules.
- Strong scripting skills using JavaScript and Glide APIs.
- Experience with ServiceNow Flow Designer and Integration Hub.
- Excellent communication and stakeholder management skills.
- ServiceNow certifications such as CSA, CAD, CIS-HAM, or CIS-SAM preferred.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
