Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your Key Responsibilities

• Lead the design, architecture, implementation, and support of scalable, secure, and maintainable ServiceNow solutions.
• Own technical delivery across implementation projects, enhancements, operational support, and defect resolution.
• Translate business requirements into technical designs, solution architectures, and implementation plans.
• Act as the technical lead and escalation point for complex platform issues, major incidents, production support challenges, and architecture decisions.
• Lead and mentor ServiceNow engineers and support specialists, promoting technical quality and continuous learning.
• Drive incident, problem, and service request resolution, including root cause analysis and permanent corrective actions.
• Oversee platform administration activities such as troubleshooting, integrations, code promotions, releases, upgrades, instance cloning, and post-release validation.
• Establish and enforce development standards, technical governance, design reviews, and code review practices.
• Monitor platform health, performance, integrations, and operational risks to identify improvement opportunities.
• Collaborate with service desk, infrastructure, product, release, architecture, and business teams to ensure reliable service delivery.
• Support Agile delivery through estimation, sprint planning, backlog refinement, testing, deployment, and continuous improvement.
• Promote use of out-of-the-box capabilities, automation, and new ServiceNow features to deliver business value.

To Qualify for the role, you must have

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 5 years of ServiceNow experience across implementation, customization, administration, and support.
• Experience working in both ServiceNow implementation projects and steady-state production support environments.
• Proven experience as a ServiceNow technical lead, solution architect, or platform specialist in enterprise environments.
• Strong ServiceNow development experience, including JavaScript, Flow Designer, Integration Hub, REST/SOAP integrations, Scoped Applications, and platform customization.
• Strong experience with incident management, problem management, root cause analysis, and operational support processes.
• Hands-on experience with ServiceNow administration, troubleshooting, integrations, code promotions, upgrades, instance cloning, and release management.
• Good understanding of SDLC, Agile/Scrum, CI/CD practices, and platform governance.
• Experience conducting design reviews, code reviews, and establishing development standards.
• Strong stakeholder management, leadership, communication, analytical, and problem-solving skills.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Ideally, You'll also have

• ServiceNow Certified Implementation Specialist (CIS) certifications.
• ServiceNow Certified Technical Architect (CTA) certification.
• ServiceNow micro-certifications or other continuous learning achievements.
• Experience delivering ServiceNow solutions in regulated industries such as Banking, Financial Services, Insurance, Healthcare, or Government.
• Experience leading distributed teams and working with global stakeholders.
• Customer-focused mindset with experience improving service quality, platform stability, and operational performance.

What we look for

A motivated and results-driven ServiceNow professional with strong technical leadership, architecture, and operational support experience. The ideal candidate has delivered implementation projects and supported steady-state production environments, with the ability to manage complex incidents, guide technical teams, and deliver scalable ServiceNow solutions. Success in this role requires strong stakeholder management, deep technical expertise, mentoring capability, and a focus on service reliability, innovation, and continuous platform improvement.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Shape the future with confidence

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.