Job Description

General Information

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Company
Deloitte
Business Unit
Technology & Transformation
Primary Location
Zaventem
Field of interest
Technology
Industry Focus
Industry Agnostic
Recruiter
Fang, Ning - ninfang@deloitte.com

Description of the position

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Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

Are you passionate about technology? Energized by a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, work with a ServiceNow Global Elite Partner and establish a culture focused on adding business value? If you are seeking a role that offers you the opportunity to advise clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte's Technology Strategy & Transformation (TST) ServiceNow practice.

Work you will do

• Lead and deliver end-to-end ServiceNow solutions, guiding clients through complex digital transformations from strategy to implementation.
• Architect and implement cutting-edge ServiceNow workflows and applications across key modules such as ITSM, CSM, and HRSD.
• Leverage and integrate AI, Generative AI, Agentic AI, and advanced automation to build intelligent, scalable solutions that enhance business processes.
• Translate complex business challenges into innovative technical solutions, focusing on tangible business outcomes and measurable value.
• Manage client relationships and expectations, acting as a trusted advisor and subject matter expert for senior stakeholders.
• Collaborate with international cross-functional teams to design and implement robust integrations between ServiceNow and other enterprise systems.
• Stay ahead of emerging ServiceNow platform features and industry trends to advise clients on best practices and next-generation solutions.
• Deliver projects through the full software development lifecycle, from initial discovery to deployment and post-go-live support.

Let’s talk about you

• Minimum of 3 years of experience in ServiceNow implementation and a solid understanding of the platform's core functionalities, with a proven expertise in at least one major ServiceNow module: ITSM, CSM, or HRSD.
• Certified ServiceNow System Administrator. Additional certifications in specific modules are a significant plus.
• Demonstrated experience architecting and delivering complex technology implementations in a consulting environment.
• Strong analytical skills with the ability to identify potential trade-offs and align technical decisions with business objectives.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• The ability to work independently, manage multiple work streams, and deliver high-quality results in a fast-paced environment.
• Ideally, you have a hands-on experience with AI-driven service automation platforms such as Moveworks.
• A minimum of a Bachelor's degree in a relevant field such as Business, Information Systems, or Computer Science.
• Full professional fluency in English and Dutch.

Our story
Enterprise Performance is about achieving maximum impact and value from investments in finance, supply chain, and IT operations requires a holistic view of key business functions from strategy through process design and technology enablement
ServiceNow is a cloud-based platform that provides enterprise service management software. It helps organizations efficiently manage business services, establish standardization of processes, and automate dynamic workflows that can span across other tools and platforms. ServiceNow offers a unified one-stop-shop for users that boosts self-service, centralizing relevant content and engagement channels within a single platform. It promotes operational excellence by reducing manual effort and boosting transparency. Approximately 85% of Fortune 500 companies are already using ServiceNow to achieve greater consistency and reliability across domains such as IT, HR, Customer Service, Risk, SecOps, and many more. At Deloitte we seek to leverage our expertise and alliance with ServiceNow in order to provide advisory, implementation, and operation services to our clients to aid in transforming their business.

Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.
Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing!Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values
Life looks different for each of us, so we created a varied benefits package that you can tap into:

• My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
• Sustainable transport options offered by Mobility@Deloitte
• Flexible work arrangements for all and initiatives supported by Parents@Deloitte
• Wellbeing tips and activities powered by Energise@Deloitte
• Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangementsremains essential in today's reality:

• Hybrid workplace:combination of home office and on-site (+10 offices in Belgium or client's premises).
• Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!