Job Description

Who we are

We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.
As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.

We are looking for a ServiceNow Senior Business Analyst with German to join our team.

What you'll be doing

• Rapid familiarization with complex business/technical matters and build task-specific knowledge
• Contribute to prioritization and implementation planning and creation of product backlogs
• Ensure and propose adherence to technical governance and standards
• Quality assurance and management of requirements and documentation
• Lead qualification of defects together with SMEs, developers and testers
• Act as interface to technical implementation and QA
• Ensure adherence to methodological/technical standards (examples given: PMI, PM2, IREB, BABOK, Technical Governance, ITIL, SAFe)
• Cross-team analysis tasks and lead topic areas
• Support project coordination & communication, knowledge base growth, knowledge transfer, user enablement and organizational change management

What you’ll bring along

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
• At least 8 years of hands‑on experience as a Business Analyst, ideally in ServiceNow context
• Strong analytical, moderation and presentation skills; excellent communication and organization
• Experience with agile software development and working in agile teams
• Ability to explain complex technical matters clearly
• Experience in organizational change management
• Strong communication skills and advanced English and German