Symmetrio

ServiceNow Program Manager

Symmetrio  •  United States (Remote)  •  1 month ago
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Job Description

Symmetrio is recruiting a ServiceNow Program Manager consultant for its customer, a large, complex international hospitality and technology company. The ServiceNow Program Manager consultant will manage multiple workstreams within the enterprise ServiceNow program to ensure alignment with business priorities, value realization, services improvement and creation, and long-term platform sustainability.

This role partners closely with executive stakeholders, business leaders, and IT leadership to ensure workstream compliance with portfolio strategy, prioritize investments, and govern delivery. The ideal candidate brings strong executive presence, deep ServiceNow program experience, and a disciplined approach grounded in Lean, Six Sigma, ITSM, ITIL, and Agile methodologies.

This is a remote, 6-month contract opportunity with high possibility for extension.

Responsibilities

  • Partner with business and IT executives to align ServiceNow initiatives with strategic business objectives and desired outcomes.
  • Facilitate executive-level discussions to assess tradeoffs, sequence workstreams, and make informed prioritization decisions.
  • Oversee multiple ServiceNow workstreams (ITSM, ITOM, HRSD, CSM, SecOps, custom workflows), ensuring coordination and alignment.
  • Ensure consistent application of Lean, Six Sigma, Agile, and ITSM principles across ServiceNow delivery efforts.
  • Track and communicate performance, risks, dependencies, and value realization to senior leadership.
  • Collaborate with platform owners, architects, and delivery teams to balance innovation, technical health, and operational stability.
  • Drive continuous improvement of project management practices, including demand management, capacity planning, and delivery predictability.

Requirements

  • Bachelor’s degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience.
  • 8+ years of experience in portfolio management, program management, or platform leadership within large enterprises.
  • Proven experience managing complex ServiceNow programs across multiple modules and business functions.
  • Strong executive presence with the ability to influence senior leaders and facilitate strategic decision-making.
  • Deep understanding of ITSM and ITIL practices and how they apply to ServiceNow implementations.
  • Experience applying Lean, Six Sigma, and Agile methodologies to technology and process transformation initiatives.
  • Ability to balance strategic thinking with pragmatic execution in a fast-paced, matrixed environment.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Experience with enterprise governance, demand management, and value-based prioritization.

Preferred Qualifications

  • Relevant certifications (e.g., ITIL, Lean Six Sigma, SAFe, PMP, ServiceNow CSA).

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • 401k Retirement Plan (4% match)
  • Paid Time Off (Vacation, Sick & Public Holidays)
Symmetrio

About Symmetrio

Symmetrio prides itself on our unwavering dedication to understanding clients’ unique needs, organizational design, culture, and operational challenges. We recognize the ever-changing economic landscape and offer not only permanent placement services but also flexible recruiting and staffing solutions. Our flexible service offerings ensure that we adapt to the hiring needs of your organization, allowing you to navigate through economic fluctuations.

Our primary mission is to listen, gain your respect and trust to become a trusted advisor providing strategic insights and collaborate on organizational design considerations based on our Practice Leaders deep operational experience in your industry. This collaboration allows us to ensure the talent we deliver not only aligns with your position objectives but also perfectly fits your organizational culture. Partnering with Symmetrio affords you more than just a recruitment service; you gain a team that is committed to your long-term success leveraging our unique knowledge and experience of what it takes to thrive in your industry.

At Symmetrio, we understand the importance of having the right talent in every area of your organization. That’s why we offer personalized staffing and recruiting services tailored to meet your specific business and functional needs. We take pride in our unique approach of organizing our team by Practice Area, allowing us to better focus our skills and experience. Our Practice Leaders, who are industry veterans in their respective market sectors, bring a wealth of expertise as business operators to tackle the distinctive demands of your business.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Erdenheim, PA
Year Founded
2012
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