Job Description

Sydney Water is looking for an experienced ServiceNow Platform Owner to lead one of our key enterprise platforms and maximise the value of our ServiceNow investment. In this role, you will own the platform strategy, roadmap, governance and ongoing performance, ensuring ServiceNow is secure, scalable, well-governed and aligned to business priorities across the enterprise.

You will provide end-to-end ownership of the ServiceNow platform across multiple instances and integrations, balancing business outcomes, customer experience, risk and technical integrity. Working closely with Digital teams, business stakeholders and delivery partners, you will drive a sustainable roadmap, strong platform governance, measurable adoption and continual improvement.

This is a strategic leadership role for someone who can bring together platform thinking, service management, governance and stakeholder engagement to help Sydney Water get the best value from ServiceNow now and into the future.

Key Responsibilities

• Own the ServiceNow platform strategy, roadmap and backlog, ensuring alignment to enterprise priorities, funding and long-term platform value, including innovation opportunities such as AI and automation
• Establish and enforce platform governance, standards and design guardrails, leading governance forums to support prioritisation, decision-making and alignment with enterprise architecture
• Ensure an effective platform operating model, including demand intake, prioritisation, release management and controls that support predictable delivery and sustainable scale
• Maintain platform stability, performance and scalability across multiple instances and integrations, with oversight of lifecycle activities including upgrades, environments, integrations and technical debt
• Partner with Cyber Security and Architecture teams to manage platform security, risk and compliance obligations, including access controls, data integrity and audit readiness
• Drive platform value realisation, adoption and continuous improvement through performance insights, stakeholder engagement and ongoing optimisation of workflows and user experience
• Collaborate with business stakeholders, Digital teams and delivery partners to align priorities and deliver outcomes that balance business needs with platform integrity
• Manage vendors and partners to ensure quality delivery, clear accountabilities, effective support boundaries and strong knowledge transfer
• As a leader in the Digital function, the role will be expected to demonstrate the capabilities of Sydney Water’s leadership model as well as safety, health and wellbeing of our people and partners.

About you

• Australian citizenship is required.
• AGSVA Baseline or NV1 security clearance, or the ability for Sydney Water to sponsor you to obtain one.
• Experience working in a complex environment with multiple instances, integrations and diverse stakeholder groups.
• Strong understanding of service management concepts and practices, including process design, continual improvement and measurement.
• Experience establishing platform governance, including demand intake, prioritisation, design standards and release management.
• Strong stakeholder engagement skills, with the ability to make trade-offs clear and align decisions to business outcomes.
• Experience managing vendors and partners to ensure quality delivery, documentation and knowledge transfer.
• A strong risk, security and compliance mindset.
• ITIL (or equivalent service management) knowledge and/or certification desirable.

Please see the position description for the role’s full accountabilities. For any additional questions please reach out to Sunil.Nagarajan@sydneywater.com.au – Application closing date is Tuesday 30th June

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person. You must be an Australian Citizen at the time of submitting your application to be considered for this role

Dive into Our Great Benefits!

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s  Terms,  Privacy Policy and Sydney Water’s  Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.