Job Description

Job Summary

ServiceNow Platform Lead Role Basic Requirements: • Minimum 10+ years Relevant ServiceNow Experience. Total IT experience minimum 15 Years in ServiceNow operations. • Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. • Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow. • Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Experience in working on ServiceNow Development using Agile/Scrum methodology. • Ability to communicate fluently with client stakeholders. • Flexible for rotational shifts including night shift. Preferred Skills: • Understanding of Configuration Management as it relates to ITIL • Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., • Web Services Integration (SOAP, REST, JSON, JDBC) • Experience implementing systems using the Agile/Scrum methodology • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions • Minimum ServiceNow CSA/ CIS certified. • ITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.

Key Responsibilities

ServiceNow Platform Lead Role Basic Requirements: • Minimum 10+ years Relevant ServiceNow Experience. Total IT experience minimum 15 Years in ServiceNow operations. • Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. • Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow. • Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Experience in working on ServiceNow Development using Agile/Scrum methodology. • Ability to communicate fluently with client stakeholders. • Flexible for rotational shifts including night shift. Preferred Skills: • Understanding of Configuration Management as it relates to ITIL • Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., • Web Services Integration (SOAP, REST, JSON, JDBC) • Experience implementing systems using the Agile/Scrum methodology • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions • Minimum ServiceNow CSA/ CIS certified. • ITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.

Skill Requirements

ServiceNow Platform Lead Role Basic Requirements: • Minimum 10+ years Relevant ServiceNow Experience. Total IT experience minimum 15 Years in ServiceNow operations. • Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. • Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow. • Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Experience in working on ServiceNow Development using Agile/Scrum methodology. • Ability to communicate fluently with client stakeholders. • Flexible for rotational shifts including night shift. Preferred Skills: • Understanding of Configuration Management as it relates to ITIL • Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., • Web Services Integration (SOAP, REST, JSON, JDBC) • Experience implementing systems using the Agile/Scrum methodology • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions • Minimum ServiceNow CSA/ CIS certified. • ITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.

Other Requirements

ServiceNow Platform Lead Role Basic Requirements: • Minimum 10+ years Relevant ServiceNow Experience. Total IT experience minimum 15 Years in ServiceNow operations. • Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. • Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow. • Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. • System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS • Experience in working on ServiceNow Development using Agile/Scrum methodology. • Ability to communicate fluently with client stakeholders. • Flexible for rotational shifts including night shift. Preferred Skills: • Understanding of Configuration Management as it relates to ITIL • Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., • Web Services Integration (SOAP, REST, JSON, JDBC) • Experience implementing systems using the Agile/Scrum methodology • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks • Strong communication, Strong presentation and writing skills. • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions • Minimum ServiceNow CSA/ CIS certified. • ITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.