Job Description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional ServiceNow Platform Lead to join our UniQue Warsaw team.

What will you be bringing to the team?

• Ensure the security, availability, performance, and continuous improvement of the ServiceNow platform in collaboration with Architects and Developers
• Oversee development activities, including enhancements and defect resolution
• Manage the platform across its full lifecycle (design, implementation, operation, optimization)
• Deliver demos and training sessions for end users and support teams
• Engage with internal stakeholders to understand expectations and platform usage needs
• Gather, analyze, and validate business and user requirements
• Translate requirements into efficient technical solutions aligned with architecture standards
• Present proposed solutions to both technical and non-technical audiences
• Support the implementation of organization-wide service management capabilities
• Coordinate development and improvement initiatives with Architects and Developers
• Provide input on business requirements and technical designs
• Contribute to solution architecture and development activities
• Support cross-functional teams in areas such as risk, security, and disaster recovery
• Maintain up-to-date documentation (technical specs, SOPs, user guides, knowledge base articles)

Requirements

What do you need to succeed in this position?

• At least 5 years of relevant IT experience
• Minimum 2 years of experience in a similar role or projects

Certifications (at least one required):

• ServiceNow Certified Application Developer (CAD) or equivalent
• ServiceNow Certified System Administrator (CSA) or equivalent
• Strong hands-on experience in administering, maintaining, and configuring ServiceNow (ITSM and related modules)
• Solid background in requirements analysis and project delivery
• Good knowledge of the ServiceNow product suite and IT service management principles
• Experience in creating SOPs and technical documentation
• Familiarity with integration technologies (Web Services, REST, SSO, LDAP, etc.)
• Understanding of complex systems and interoperability
• Knowledge of IT security standards and project management methodologies
• Experience in solution design is an advantage
• Good knowledge of English: minimum B2 (CEFR)

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.