Job Description

Covestic is looking for a Platform or Application Administrator to own, track, and manage a client’s ServiceNow instance. The Administrator will have a blend of ServiceNow configuration, development, and administration experience and will work closely with the client’s internal teams and managed service provider to design and implement new solutions on the ServiceNow platform.

Responsibilities:

• Manage the ServiceNow relationship with the Managed Services Provider
• Develop and extend existing functions in the ServiceNow instance
• Work as the point of contact for external vendors supporting contract renewals and the overall business relationship
• Work with internal teams to understand platform usage, feature requirements, workflows, and support updates and changes to the platform
• Support, monitor, and troubleshoot issues with applications integrated with ServiceNow such as PagerDuty, Slack, and Asana

Required Skills:

• Prior ServiceNow Platform administration and configuration or development experience
• Prior experience as a platform Owner, Leader, and Point of Contact within an organization
• Experience working with and managing Managed Services Vendors for ServiceNow
• Technical Project/Program Management Experience
• Familiarity with Data Infrastructure & Integrations with ServiceNow and External Systems / Data Sources
• Effective oral and written communication skills
• Internal customer service focus
• Ability to succeed in dynamic, diverse environment
• Demonstrates strong initiative and self-starter

Preferred Skills:

• Minimum 4+ years of experience working with the ServiceNow ITSM and CSM workflows
• Minimum 3+ years as a ServiceNow Configurator and/or Developer
• Expert level understanding of ServiceNow core application UI and workflow configuration, report development, integration components (e.g. LDAP, SSO, etc.)
• Managed Service Partner vendor engagement and management experience
• 3+ years working with SaaS vendors and platforms

Education:

• 4-year degree preferred; listed experience is more critical to success in the role.