YOUR MISSION
Take ownership as Service Manager / Service Owner for ServiceNow-based applications, ensuring end-to-end accountability
Act as the primary point of contact for clients and internal stakeholders, translating needs into clear delivery priorities
Shape and prioritize incoming demands, ensuring maximum business value and impact
Own the service backlog lifecycle, driving continuous refinement and alignment with delivery teams and actively contributing to Agile ceremonies (backlog refinement, sprint planning, reviews)
Partner with developers, architects, and operations teams to ensure stable, high-quality service delivery aligned with ServiceNow best practices
YOUR EXPERIENCE & TALENTS
Experience with ServiceNow or similar ITSM platforms, supporting business-critical services and operations
Hands-on knowledge of working with ServiceNow to support, adapt, and enhance platform functionality based on business needs
Strong understanding of incident, request, workflow, and service management processes, ensuring stable platform performance
Proven stakeholder management skills, with the ability to gather, prioritize, and translate requirements into delivery
Experience in ServiceNow or IT service environments, ideally within Agile or cross-functional teams
ServiceNow certifications/trainings and exposure to modules such as ITSM or CSM are a plus
BENEFITS OFFERED BY OUR CLIENT
International projects, modern technologies & a highly skilled global team
Attractive compensation package with additional health & life insurance
Continuous learning, certifications & professional development opportunities
Hybrid working model with high flexibility and work-life balance
Modern office environment plus access to 50+ employee benefits & services
PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact Tanya at: +49 30 233 291 755
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 400
We are a cross-industry and cross-functional management and personnel consultancy leveraging the growing number of highly qualified full-time and part-time freelancers and the potential of digitisation in order to offer advisory and implementation support in a sustainable, more agile manner and with more attractive conditions for customers and employees.
We have received several awards for our unique work and business model as Pioneer in Consulting 4.0 and New Work. CROWDCONSULTANTS means:
- Cross-generational co-working as partners instead of hierarchies
- Agile, on-demand "crowdsourcing" of skills, specifically tailored to our clients' needs instead of a fixed pool of consultants
- Flexible, fabulous place to work instead of a traditional company setup
- Digitization and Sharing Economy Principles instead of costly physical infrastructure
Our recent client engagements have been focused on:
- Recruiting and employer branding
- Startup support
- Project, Program and Change Management
- Digitization, IT transformation and process optimization.
We look forward to contact requests from and engaging with:
- Startups whose growth we accompany very success-based
- larger companies seeking agile, professional support for transformation projects
- Former top managers who enjoy contributing their expertise to our projects as interim managers or expert advisors.
- Digital natives and "technoholics" who want to work on exciting projects in direct collaboration with experienced professionals.
CROWDCONSULTANTS 360 GmbH
Akazienstraße 3a · 10823 Berlin, Germany
Tel: +49 30 233 291 740
Managing Director: Damiano Albrecht
Commercial Register: HRB 177846B, AG Berlin-Charlottenburg
