Job Description

ServiceNow – Multiple Opportunities (BA / Consultant / Developer / Architect)

Location: Katowice / Wrocław - 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

As a Global Elite Partner of ServiceNow, we work with enterprise‑level clients, delivering multi‑module implementations, advanced custom solutions and end‑to‑end consulting across the Now Platform.

The opportunity

We are expanding our global ServiceNow practice and looking for professionals across multiple roles: Business Analyst, Consultant, Developer, and Technical Architect
Depending on your experience, you will support or lead end‑to‑end implementations for global clients — from requirement analysis and process design, through configuration and development, to solution architecture and advisory.

Working with EY means exposure to complex, international projects, clear development paths, and the opportunity to build expertise across various ServiceNow modules (ITSM, ITOM, CSM, IRM/GRC, CMDB, custom applications).

Your key responsibilities

Depending on your role and seniority, you may:

• Lead or support requirement‑gathering workshops and translate business needs into clear solutions.
• Design scalable process and platform functionalities aligned with client expectations.
• Collaborate with stakeholders throughout the delivery lifecycle.
• Support agile processes, including backlog work, testing, and solution validation.
• Configure and enhance the Platform using OOTB features and custom development.
• Prepare concise project documentation (user stories, workflows, technical specs).
• Oversee architecture, integrations, and cross‑module consistency (Senior/Architect roles).
• Mentor team members and lead selected workstreams (Senior/Architect roles).

Skills and attributes for success

• Understanding of the Now Platform and experience in ServiceNow projects.
• Ability to work directly with clients in a consulting environment.
• Analytical mindset, communication skills, and stakeholder management.
• Familiarity with ITIL, agile delivery and core ServiceNow modules).
• For Developers/Architects — hands‑on technical skills (JavaScript + additional languages, integrations, custom development, solution design).
• For BA/Consultants — experience with analysis, process mapping, and requirement documentation.

To qualify for the role, you must have

Depending on the position, experience in ServiceNow delivery:

• BA/Consultant – min. 1 year in digital/IT/ServiceNow projects.
• Developer – 3+ years in ServiceNow development and configuration.
• Architect – 5+ years of hands‑on implementation experience and ownership of technical design.

• Ability to work with stakeholders and translate business needs into platform solutions.
• Strong English communication skills.

Ideally, you’ll also have

• Knowledge of advanced ServiceNow modules (IRM/GRC, ITOM, CSM).
• Experience in global delivery environments.
• Additional European languages.
• Relevant certifications (CIS, CAD, CTA, ITIL).

What we look for

We’re looking for professionals who enjoy working at the intersection of business and technology, feel comfortable collaborating with global stakeholders, and want to shape impactful ServiceNow solutions.
Whether you are a Business Analyst refining requirements, a Consultant leading client discussions, a Developer building platform capabilities, or an Architect designing complex multi‑module architectures — you’ll find opportunities to grow and develop within our global ServiceNow practice.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions Any misconduct should be reported through the EY Ethics Hotline.