Job Description

ServiceNow Manager

Role Responsibilities:

• The ServiceNow Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond

• Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements

• Development of ITSM & other modules (GRC, SECOPS, ITAM, ITOM, CSM, ITBM) in ServiceNow Platform.

• Lead the design, development, and deployment of ServiceNow solutions, ensuring alignment with business objectives and industry best practices.

• Manage and mentor a team of ServiceNow professionals, providing guidance, training, and development opportunities.

• Collaborate with business stakeholders to gather and analyze requirements, designing solutions that meet their needs.

• Oversee the integration of ServiceNow with other enterprise systems and tools.

• Develop and maintain formal documentation including policies, processes, procedures, and user guides.

• Drive continuous improvement in the use and implementation of ServiceNow to increase operational efficiency and user satisfaction.

• Always follow best development practices during support/development.

• Support other developers in their work to integrate existing systems with Service Now

• Support business process owners in configuring the platform

• Strong expertise in Design, Development and

  Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, ITAM, ITOM CSM, ITBM, Reporting/Analytics, Custom application.

• Should be proficient to provide functional and

  Technical insight

• Knowledge in Web Technologies (XML, HTML,

  JAVA Script, etc.) Will be an added advantage

• Exposure to ITIL Framework, IT Management

  Tools

• Strong verbal communication skills and ability to

  Establish a rapport with clients and colleagues

• Strong organizational and analytical skills

• Exceptional Interpersonal Skills & Ability to work

  Independently and with a team

  Ability to flexible to stretch and learn new

  Technologies/process whenever necessary

• Ability to work in second shift in India when required

• Responsible for code review

• Candidate should have the ability to perform in a dynamically changing environment

• Should have prior working experience in ServiceNow tool

• Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members

• Ability to work under pressure and handle crunched timelines

• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

• Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.

Must-Have Certifications

• Certified Application Developer (Desired)

• Other Service-Now Certifications (Preferred)