Posting
Title :

ServiceNow
Lead

Qualification
:

Any
graduation

Experience
:

8+
years

Must
Have Skills :

implement
ServiceNow modules including:

• 
  CMDB
  (CSDM v5 aligned), Service Catalogue

• 
  ITSM
  Pro+

• 
  Now
  Assist

• 
  ITOM
  (Discovery, Service Mapping, Event Management)

• 
  Workflow
  Data Fabric (WDF)

• 
  Integration
  Hub

• 
  Drive
  automation-first design using
  Flow Designer, Integration Hub,
  RPA Hub, Now Assist agents, and AI/ML capabilities

• 
  Lead
  Discovery and CMDB design, including CI classes, relationships,
  data quality, reconciliation, and governance models

• 
  Design
  and govern
  service models, business services, and application
  services
  aligned to business capabilities

Good
to Have Skills :

Design
and govern CMDB architecture aligned to
CSDM v5
, ensuring:

• 
  Data
  accuracy, completeness, timeliness, and integrity

• 
  Clear
  ownership, stewardship, and lifecycle management

• 
  Apply
  ITIL best practices
  across Incident, Problem, Change,
  Request, Asset, and Service Portfolio Management

• 
  Define
  CMDB health metrics, audit mechanisms, and continuous improvement
  processes

Roles
and Responsibilities:

Define
and own the
end-to-end ServiceNow platform
, ensuring
scalability, performance, security, and upgradeability

• 
  Act
  as the
  technical authority
  across multiple ServiceNow
  product implementations and agile teams

• 
  Ensure
  minimal customization and maximum adoption of
  OOB features,
  workflows, and AI-driven capabilities

Location
:

Bangalore
, Hyderabad, Pune

CTC
Range :

36
LPA

Notice
period :

Immediate

Shift
Timings :

General

Mode
of Interview :

Virtual

Mode
of Work :

Hybrid

Mode
of Hire :

Contract