The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
About Apex
The Apex Group is a global financial services provider with about 13,000 staff across forty-five offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.
As Apex Group is expanding, we are opening an exciting opportunity and are currently looking for a suitable, motivated, and team-oriented professional for the position of ServiceNow Team Lead.
Role Purpose
The ServiceNow Lead owns the overall health, direction and value of the ServiceNow platform. They act as a bridge between business stakeholders, IT leadership, and delivery teams ensuring the platform is stable, scalable, secure, a delivering measurable outcomes within a regulated financial services environment.
This is a hands-on leadership role: technical authority, decision-maker, and coach.
Objectives
Define and execute the ServiceNow platform roadmap aligned to business and IT strategy, with quarterly prioritisation and clear delivery milestones. Improve platform stability and performance by proactively monitoring health, addressing root causes of recurring issues, and reducing unplanned outages and rework. Strengthen governance, risk and compliance by enforcing standards (SDLC, release and change controls), maintaining secure access models, and ensuring audit readiness for the platform. Reduce customisation and technical debt by promoting Out-of-the-Box capabilities, limiting bespoke development, and maintaining clean upgrade paths. Increase business value and adoption through measurable outcomes (e.g., improved request fulfilment, better reporting and workflow automation) and regular stakeholder value reviews. Build internal capability and reduce vendor dependency by mentoring admins/developers, ensuring knowledge transfer, and improving documentation and support processes.
Key Responsibilities:
Platform Ownership & Strategy
Delivery & Change
Stakeholder Management
Governance, Risk & Compliance
Team Leadership & Capability
Vendor & Partner Management
Continual Improvement
Essential Skills & Experience
ServiceNow Technical
Leadership & Delivery
Stakeholder & Communication
Desirable / Nice to Have
Success Measures (What ‘’Good Looks Like’’)
Disclaimer Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
We are a single-source financial solutions provider dedicated to driving positive change while supporting the growth and ambitions of asset managers, allocators, financial institutions, and family offices around the world.
Established in Bermuda in 2003, we have continually disrupted the industry through our investment in innovation and talent. Today, we set the pace in fund and asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.
As a pioneering data and fintech-enabled company, we are a disruptor driving digital tools into fund and asset servicing. However, our vision to drive positive change extends beyond the industry. The Apex Foundation, a not-for-profit entity, is our passionate commitment to empower sustainable change.
