G2IT, LLC.

ServiceNow ITSM Developer

G2IT, LLC.  •  $130k - $150k/yr  •  Suitland, MD (Onsite)  •  2 hours ago
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Job Description

ServiceNow ITSM Developer

G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency.

Key Responsibilities

  • Configure, administer, and develop ServiceNow ITSM applications and workflows.
  • Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
  • Maintain and enhance ServiceNow functionality to meet customer and business requirements.
  • Develop dashboards, reports, and workflows to improve service delivery and operational performance.
  • Support platform upgrades, testing, integrations, and system enhancements.
  • Troubleshoot and resolve escalated ServiceNow issues while ensuring platform stability.
  • Collaborate with stakeholders to identify process improvements and implement ITIL best practices.

Required Qualifications

  • 9+ years of overall IT experience.
  • 5+ years of ServiceNow administration, development, or ITSM support experience.
  • Current ServiceNow Certified System Administrator (CSA) certification.
  • Experience supporting IT Service Management (ITSM) processes.
  • Strong knowledge of ITIL best practices.
  • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
  • U.S. Citizen with an Active Top Secret Clearance

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).
  • Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.
  • Experience supporting Department of Defense or Federal Government customers.
  • ITIL Foundation certification.

Salary: $130,000–$150,000 annually, based on experience and qualifications.

G2IT, LLC.

About G2IT, LLC.

G2IT is an 8(a), Woman-Owned Small Business (WOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), headquartered in Annapolis, Maryland. Since our founding in 2014, we’ve built a reputation as a trusted IT consulting firm and Value-Added Reseller (VAR), delivering cutting-edge information technology and systems engineering solutions that are not only secure and innovative but also aligned with the unique needs of our clients.

Through strong partnerships with industry leaders like BMC, ServiceNow, and other top-tier technology vendors, G2IT offers a comprehensive suite of best-in-class products and services. Our solutions are designed to optimize your technology investments, ensuring maximum performance with minimal complexity and cost. Supported by an experienced and highly skilled professional service team, we deliver results. We specialize in helping DoD clients navigate resource constraints and tackle the unique challenges they face in the rapidly evolving IT environment.

G2IT proudly serves all levels of the Public Sector, including the Department of Defense, Civilian Agencies, State and Local Governments, and Higher Education institutions. As a recognized Washington Technology Fast50 company, we were ranked #22 in 2023 and #21 in 2024—reflecting our rapid growth and commitment to excellence. Our expertise as a System Integrator enables us to effectively manage organizations’ information, data centers, and endpoints, providing cost-effective solutions for today’s complex IT landscape.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Annapolis, Maryland
Year Founded
2014
Website
g2-it.com
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