Job Description

ServiceNow ITOM Engineer

Technology | Infrastructure, Cloud & Workplace

• Take a developing ITOM capability and make it trusted

• Put your fingerprints on the future to progress your career

• Real ownership. Real impact.

The opportunity to join our team

This is a hands-on specialist role for someone who wants to own a critical platform and materially improve how technology operates. We’re looking for an experienced ServiceNow ITOM Engineer to take ownership of our ITOM and CMDB capability and lift it from developing to reliable, trusted and actively used.

You’ll be trusted to work in the detail, designing, configuring, troubleshooting and improving ITOM across complex, cloud ‑heavy environments. Your work will directly influence data quality, operational visibility and technology resilience across the organisation.

If you enjoy solving ambiguous problems, and owning outcomes end ‑to ‑end, this role will suit you well.You’ll join a supportive, specialist technology team where each role in the team has a clear area of ownership, and this role is relied upon for deep technical expertise. You’ll work closely with ServiceNow developers, infrastructure and cloud teams, and managed service partners. There is also opportunity over time to broaden your exposure across ServiceNow beyond ITOM.

What you’ll be doing

• Design, configure and support ServiceNow ITOM modules including Discovery, Service Mapping, Event Management and CMDB
• Take ownership of CMDB data quality, accuracy and governance, ensuring it becomes a trusted source of truth
• Diagnose and resolve discovery, integration and data issues
• Configure and manage MID Servers, integrations, workflows and automation
• Partner closely with infrastructure, cloud, security and application teams to onboard services and improve dependency visibility
• Drive continuous improvement of ITOM capability, performance and coverage
• Produce clear technical documentation and contribute to platform standards and best practice

What you will bring

• Strong experience working in the ServiceNow platform, with a clear focus on ITOM
• Practical experience across CMDB, Discovery, Service Mapping and Event Management
• A background in infrastructure and cloud environments (Windows, Linux, networking, AWS/GCP or similar)
• Experience with JavaScript, REST APIs, MID Servers and integrations
• A troubleshooting mindset, comfortable working through incomplete or unreliable data
• Confidence engaging and influencing technical stakeholders
• The ability to work independently and own a specialist capability
• Self ‑directed, detail ‑oriented and comfortable owning a specialist space

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.