Peraton

ServiceNow ITAM/HAM Engineer

Peraton  •  $104k - $166k/yr  •  Washington, DC (Onsite)  •  27 days ago
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Job Description

Responsibilities

We are seeking a Senior ServiceNow Developer with extensive Hardware Asset Management (HAM) expertise to design, implement, and optimize ServiceNow ITAM and HAM solutions. This role focuses on configuring and managing auto-discovery capabilities, CMDB architecture, and asset lifecycle workflows while ensuring compliance with industry standards for IT governance, security, and asset management best practices. The developer will work with ServiceNow platform modules, integration tools, and collaborate with IT operations teams to deliver comprehensive asset management solutions.

Duties and Responsibilities

  • Design and implement ServiceNow Hardware Asset Management (HAM) and IT Asset Management (ITAM) solutions.
  • Configure and optimize Discovery and Service Mapping for comprehensive asset auto-discovery across on-premises and cloud environments.
  • Build and maintain Configuration Management Database (CMDB) architecture, including CI relationships, data models, and reconciliation rules.
  • Develop and maintain ServiceNow workflows, business rules, UI policies, and client scripts for HAM processes.
  • Implement asset lifecycle management workflows including procurement, deployment, maintenance, and retirement.
  • Configure and optimize Discovery patterns, probes, and sensors for accurate hardware inventory.
  • Work with enterprise architects and IT operations to define CMDB strategy, data standards, and governance policies.
  • Integrate ServiceNow with third-party tools (procurement systems, monitoring tools, cloud platforms) using REST/SOAP APIs and Integration Hub.
  • Perform CMDB health assessments, data quality audits, and implement normalization and reconciliation strategies.
  • Collaborate with stakeholders to gather requirements and deliver HAM solutions aligned with ITIL best practices.
  • Enable reporting and dashboards using ServiceNow Performance Analytics and reporting capabilities.
  • Apply IT governance, security, and compliance standards (ITIL, ISO 19770, ISO 27001, SOC 2).
  • Mentor junior developers and provide technical guidance on ServiceNow best practices.
  • Configure using Agile Methodology
  • Ability to communicate clearly and consistently with the team and leaders.

Qualifications

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 12+ years work experience, or 16 years of experience with a High School Diploma.
  • 7–10 years of experience in ServiceNow development and administration.
  • 5+ years of hands-on experience with ServiceNow Hardware Asset Management (HAM) and ITAM modules.
  • Expert-level proficiency in ServiceNow Discovery, Service Mapping, and CMDB configuration.
  • Strong experience with ServiceNow scripting (JavaScript, Glide Script, business rules, script includes).
  • Proven experience implementing auto-discovery across diverse environments (Windows, Linux, network devices, cloud infrastructure).
  • Deep understanding of CMDB data models, CI relationships, and reconciliation/identification engines.
  • Experience with ServiceNow Integration Hub, REST/SOAP APIs, and data imports.
  • ServiceNow Certified System Administrator (CSA) required.
  • ServiceNow Certified Implementation Specialist - Discovery or ITAM certification highly preferred.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • 3–5 years of experience with ITIL processes and IT service management frameworks.
  • Experience with data migration and transformation using Import Sets and Transform Maps.
  • Knowledge of ServiceNow platform upgrades and update set management.
  • US Citizenship
  • Must be able to obtain and maintain a Public Trust Clearance.
  • Strong experience with ServiceNow scripting (JavaScript, Glide Script, business rules, script includes, Client Scripts, UI Policies, ACLs).
  • Experience in Flow Designer

Desired Skills

  • Additional ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM, Application Developer).
  • Experience with ServiceNow Software Asset Management (SAM) and license optimization.
  • Knowledge of cloud asset discovery (AWS, Azure, Google Cloud Platform).
  • Experience with ServiceNow Performance Analytics and custom reporting solutions.
  • Exposure to CI/CD pipelines for ServiceNow (Azure DevOps, Jenkins, Git-based version control).
  • Experience with ServiceNow App Engine Studio and Flow Designer.
  • Knowledge of network discovery protocols (SNMP, WMI, SSH, JDBC).
  • Familiarity with IT asset management standards (ISO 19770, ITIL 4).
  • Experience with ServiceNow Event Management and operational intelligence.
  • Understanding of vulnerability management integration with CMDB.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Peraton

About Peraton

At Peraton, we're at the forefront of delivering the next big thing every day. We're the partner of choice to help solve some of the world's most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

How do we do it? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how things get done. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed and get ready to be part of something bigger. Get ready to do the can't be done.

________

Recruitment fraud is a growing trend where fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is typically carried out through fake job postings, fake websites, or email accounts claiming to be from Peraton. The intent of recruitment fraud is to gain access to your personal information, such as your banking information, credit card number, or social security number.

Please be aware that our careers site can be found at careers.peraton.com and our corporate site can be found at peraton.com.

To learn more about Recruitment fraud and what to expect and not to expect from a Peraton recruiter, please visit: https://careers.peraton.com/recruitment-fraud/

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Reston, Virginia
Year Founded
2017
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