PepsiCo

ServiceNow IT Catalog Architect

PepsiCo  •  Republic of India (Onsite)  •  3 hours ago
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Job Description

Locations: Hyderabad, India

Job Function: IT

Req ID: 466274

Relocation Eligible: ['Yes - Standard']

We are seeking a highly experienced Lead ServiceNow IT Catalog Architect with 12-14 years of ServiceNow experience to lead the standardization, modernization, and AI-enabled evolution of IT service delivery through ServiceNow Catalogs.


Responsibilities

  • Partner with IT Service Owners to assess services and identify opportunities for catalog standardization, automation, and AI enablement.
  • working on key deliverables and milestones to transition IT service areas into standardized ServiceNow catalog offerings.
  • Being a IT Catalogs product team member, bring the thoughts for future-state service delivery models leveraging self-service, workflow automation, conversational experiences, and AI capabilities.
  • Catalog taxonomy & structure: defining how SAP services/products are structured and categorized as they're onboarded into the enterprise catalog.
  • Automation design: designing the Flow Designer workflows and fulfillment automation for SAP catalog items — order guides, AI-assisted form completion, and automated fulfillment paths.
  • Integration architecture: deciding how the ServiceNow catalog integrates with SAP backend systems (e.g., SolMan, SAP fulfillment systems) to execute requests end-to-end.
  • AI capability implementation: determining where Now Assist and AI Search get applied within the SAP catalog experience, and how conversational workflows are designed for SAP-specific requests.
  • Standards conformance: ensuring SAP catalog items are built consistent with the enterprise catalog standards already set by the IT Catalog Lead, while making SAP-specific technical calls within that framework.
  • Sequencing: prioritizing which SAP services get catalog-enabled and automated first, based on volume and business impact.


Qualifications

  • 12-14 years of ServiceNow experience with strong expertise in architecture, Service Catalog, workflow automation, and platform design.
  • Proven experience onboarding IT service domains into standardized catalog offerings.
  • Demonstrated success driving service standardization, automation, and service delivery improvements across multiple IT functions.
  • Experience working directly with Service Owners to assess, redesign, and optimize service delivery models.
PepsiCo

About PepsiCo

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place.

Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.

A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.

Join us. Dare for Better.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Purchase, New York
Year Founded
Unknown
Website
pepsico.com
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