Job Description

ServiceNow GRC/IRM Architect Job Title: ServiceNow GRC/IRM Architect Location: Anywhere in India (Hybrid) Role Summary: We are seeking a highly skilled ServiceNow IRM (Integrated Risk Management) Architect who will be responsible for designing, implementing, and enhancing IRM solutions on the ServiceNow platform. The ideal candidate should have deep expertise in IRM, strong architectural experience, and the ability to collaborate with cross-functional stakeholders. Key Responsibilities: • Design and architect ServiceNow IRM solutions aligned with business needs and regulatory requirements. • Lead end-to-end implementation of IRM modules such as: o Policy & Compliance o Risk Management o Vendor Risk Management (VRM) o Audit Management • Translate business requirements into technical specifications, workflows, and solutions. • Develop, customize, and configure IRM applications using best practices. • Integrate IRM with other ServiceNow modules and third-party applications. • Conduct impact analysis, solution reviews, and architecture governance. • Ensure system scalability, performance, and adherence to ServiceNow coding standards. • Provide technical leadership to developers and administrators. • Conduct workshops, demos, and training sessions for business users. • Collaborate with security, audit, compliance, and IT stakeholders. Technical Expertise: ▪ IRM Solution Architecture: Design scalable end‑to‑end architectures across Risk, Policy & Compliance, Audit, Issue, VRM, and BCM. ▪ ServiceNow Technical Mastery: Expertise in scoped app design, data models, Flow Designer, ACLs, security, and upgrade‑safe configurations. ▪ Risk & Compliance Mapping: Translate regulatory frameworks (ISO, SOX, NIST, PCI, GDPR) into robust IRM assessments and control models. ▪ Enterprise Integrations: Architect secure integrations using REST/SOAP, MID Server, and enterprise data patterns. ▪ Governance & Scale: Define IRM standards, performance strategy, CI/CD, ATF, and provide technical leadership. ServiceNow GRC/IRM Architect Required Qualifications & Experience: • 10+ years total IT experience with 7+ years hands-on experience in ServiceNow IRM. • Strong expertise in ServiceNow IRM architecture, data models, and workflows. • Hands-on experience with configuration, scripting (JavaScript), UI policies, client/server scripts, ACLs, Business Rules, and integrations. • Strong understanding of GRC/IRM frameworks (ISO, NIST, SOX, etc.). • Experience in integrating IRM with external systems (using REST/SOAP). • Excellent communication and stakeholder management skills. Certifications CSA, CAD, CIS - ITSM and CIS - R&C Education Bachelor’s degree in Computer Science, Information Systems, or related field. About Zensar: Zensar Technologies is one of the world leaders in Enterprise Service Management (ESM), helping organizations modernize and transform the way they deliver digital services. As a trusted ServiceNow Partner, we bring together deep domain expertise, decades of delivery excellence, and the power of the ServiceNow platform to create seamless, scalable, and efficient service experiences for our clients. At Zensar, our focus is on building solutions that improve operational efficiency, reduce costs, enhance user experience, and enable businesses to concentrate on what matters most, driving growth and innovation. Our ESM offerings are designed with flexibility and scalability at their core. Whether an organization needs an out-of-the-box implementation or a highly customized, business-specific solution, Zensar delivers configurations and architectures that align perfectly with the customer’s strategic goals.

Key Responsibilities: • Design and architect ServiceNow IRM solutions aligned with business needs and regulatory requirements. • Lead end-to-end implementation of IRM modules such as: o Policy & Compliance o Risk Management o Vendor Risk Management (VRM) o Audit Management • Translate business requirements into technical specifications, workflows, and solutions. • Develop, customize, and configure IRM applications using best practices. • Integrate IRM with other ServiceNow modules and third-party applications. • Conduct impact analysis, solution reviews, and architecture governance. • Ensure system scalability, performance, and adherence to ServiceNow coding standards. • Provide technical leadership to developers and administrators. • Conduct workshops, demos, and training sessions for business users. • Collaborate with security, audit, compliance, and IT stakeholders.

Required Qualifications & Experience: • 10+ years total IT experience with 7+ years hands-on experience in ServiceNow IRM. • Strong expertise in ServiceNow IRM architecture, data models, and workflows. • Hands-on experience with configuration, scripting (JavaScript), UI policies, client/server scripts, ACLs, Business Rules, and integrations. • Strong understanding of GRC/IRM frameworks (ISO, NIST, SOX, etc.). • Experience in integrating IRM with external systems (using REST/SOAP). • Excellent communication and stakeholder management skills. Certifications CSA, CAD, CIS - ITSM and CIS - R&C Education Bachelor’s degree in Computer Science, Information Systems, or related field.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.