Job Description

We are seeking an experienced ServiceNow IRM & Platform Engineer to support and manage enterprise

ServiceNow environments within a regulated banking environment. The role combines IRM/GRC expertise with

hands-on platform engineering and operational support.

Key Responsibilities

• Manage ServiceNow instance health, availability, performance, and capacity.

• Plan and execute upgrades, patches, hotfixes, plugin activations, and instance clones.

• Monitor and troubleshoot slow transactions, queries, logs, scheduled jobs, integrations, MID Servers, ECC

queues, and platform issues.

• Support ServiceNow IRM/GRC, including Risks, Controls, Testing, Issues, Policies, and compliance

processes.

• Manage platform security, roles, ACLs, integrations, and environment configurations.

• Support production incidents, perform root-cause analysis, and coordinate with ServiceNow Support.

• Ensure solutions are secure, scalable, maintainable, and upgrade-safe.

• Support CMDB/CSDM alignment and platform governance.

• Follow banking change management, audit, security, risk, and regulatory controls.

Required Skills

• Strong hands-on ServiceNow Platform Administration/Engineering experience.

• Experience with ServiceNow IRM/GRC.

• Strong experience with upgrades, patches, plugins, clones, and performance troubleshooting.

• Knowledge of JavaScript, Business Rules, Script Includes, Flow Designer, REST APIs, ACLs, MID Servers,

CMDB/CSDM, and integrations.

• Strong troubleshooting and production-support skills.

• Experience in banking, financial services, or another regulated enterprise environment preferred.

Preferred Certifications: ServiceNow CSA, CAD, and relevant IRM/GRC certifications

NA

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.