STAFIDE - Tech Talent Recruitment Europe

ServiceNow - Implementation Consultant (ID: 3360)

STAFIDE - Tech Talent Recruitment Europe  •  Utrecht, NL (Onsite)  •  2 hours ago
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Job Description


As an ServiceNow – Implementation Consultant, you will:

  • Facilitate workshops to design and refine business processes related to incident management and asset data management.

  • Gather business requirements and translate them into clear deliverables for the development team.

  • Manage and maintain the product backlog in close collaboration with technical consultants and business stakeholders.

  • Organize and lead user group sessions for reviews, feedback, testing, and pilots.

  • Guide the setup of authorization matrices and ensure proper role-based access rights.

  • Support the development team in preparing required software documentation.

  • Design training plans and coordinate training sessions for both end users and IT support organizations.

  • Contribute to implementation planning, including go-live strategy, migration plans, delivery documentation, and hypercare activities.

  • Serve as a point of contact during go-live and the hypercare phase.

  • Support additional projects such as dashboarding, phasing out legacy systems, and fallback planning.

What you bring:

  • 5–8 years of professional work experience, including at least 3 years of proven experience with IT transitions in large organizations.

  • A completed bachelor’s or master’s degree in Business Administration, Organizational Sciences, Communication, Information Technology, or a related field.

  • Practical experience with ServiceNow or similar service management tools.

  • Excellent command of Dutch and English, both spoken and written.

You have the skills to:

  • Build strong connections with both IT and business stakeholders through clear and effective communication.

  • Work structured and detail-oriented, while balancing multiple priorities.

  • Act in a customer-focused way: listen, engage, and translate needs into solutions.

  • Demonstrate organizational awareness and align IT changes with broader business objectives.

  • Analyze complex problems and provide careful, well-considered solutions.

  • Deliver results under pressure while maintaining strong teamwork and collaboration.

What we offer:

  • The opportunity to contribute to large-scale IT transformation projects with visible impact on the organization.

  • A collaborative, multidisciplinary project environment with program managers, consultants, designers, and engineers.

  • A dynamic role with freedom, variety, and the chance to further develop both technical and business consulting skills.

  • A culture based on openness, reliability, results-orientation, and progress.

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out:

Recruiter
: Hari Sankar R

Phone
: +31 20 369 0609 ; Extn : 132
STAFIDE - Tech Talent Recruitment Europe

About STAFIDE - Tech Talent Recruitment Europe

Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau).

In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth.

Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Amstelveen, NL
Year Founded
2023
Website
stafide.nl
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