Job Description

Job Family

SAAS/PAAS/Cloud Consulting

Travel Required

Up to 10%

Clearance Required

Ability to Obtain Public Trust

What You Will Do:

• As a ServiceNow Subject Matter Expert with deep experience in Human Resources Service Delivery (HRSD), you will devise strategies, design, implement, and optimize HR solutions for clients using the ServiceNow platform
• Translate complex HR business needs—including employee lifecycle events, case management, and employee experience—into integrated ServiceNow HRSD solutions to address client requirements
• Lead and design ServiceNow platform HRSD solutions, including: HR Case Management, Employee Service Center (ESC), Lifecycle Events, Knowledge Management, & Document Management
• Configure and extend ServiceNow solution components to automate HR processes, workflows, integrations, and reporting
• Provide technical guidance on ServiceNow HRSD best practices, including employee experience design, automation, and platform governance
• Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support
• Architect and support integrations with enterprise HR systems such as Workday, SAP SuccessFactors, or Oracle HCM
• Design HR analytics, dashboards, and reporting capabilities to provide insights into workforce operations and service performance
• Ensure alignment with HR data privacy, security, and compliance requirements, including role-based access and data protection strategies
• Collaborate with HR leadership, HR business partners, and IT stakeholders to understand workforce needs and deliver effective HR solutions

What You Will Need:

• A minimum of TEN (10) years of experience; FIVE (5) years of ServiceNow experience
• A minimum of THREE (3) years of experience delivering HR technology or HR service delivery solutions
• Bachelor’s degree
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
• US Citizenship is contractually required for this role
• ServiceNow CSA certification with HRSD Implementation Specialist certification
• Experience integrating ServiceNow with enterprise HR systems (Workday, SAP, Oracle, etc.)
• Knowledge of HR service delivery best practices and workforce transformation strategies
• Relevant experience advising clients on HRSD implementations and employee experience solutions using ServiceNow
• Experience with employee experience tools, including Employee Center, Virtual Agent, and AI capabilities (e.g., Now Assist)
• Demonstrated ability to address challenges involving ServiceNow HRSD capabilities and HR process optimization
• Experience with HR data governance, privacy, and compliance considerations (e.g., handling sensitive employee data)
• Selected candidate must be about to commute to the client site when needed

What Would Be Nice To Have:

• ServiceNow CMA, CTA, ArchX certifications
• ServiceNow Certified Implementation Specialist (CIS) certifications
• Experience with federal, state, or local HR environments
• Experience in public sector or government consulting environments

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.