Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

ServiceNow HR Developer

Location: Chennai

This position performs research on, designs, develops, and implements current and future global Human Resources Systems/Integrations and delivers project related documents (i.e., requirements documents, design documents, request for proposal, test case development etc.). This position collaborates with organizational stakeholders, internal and external Information Technology (IT) groups, vendors, and senior management to establish and implement systems and processes that reduce errors and improve efficiency.

Job Duties

• Configures Service Now (business processes, forms, knowledge base, case/incident management, reports) in partnership with IT and Human Resources.
• Manages test scripts and defects
• Reviews and analyzes recurring issues to identify possible problem triggers and best resolution.
• Supports security and internal/external systems audits and ensures system access meets compliance.
• Manages reported production issues though help desk case management tool and works with internal work groups and external vendors on resolutions.
• Evaluates impact of new and modified applications/integrations to determine their effect on existing applications and works with IT to coordinate conversions of existing applications.
• Conducts user audits to validate correct system access

Job Specific Competencies

• Applies Service, Product, and Customer Technology Knowledge
• Builds and Promotes Global Partnerships
• Delivers Credible and Effective Global Communication
• Synchronizes Global Expectations to Drive Results
• Previous HR Systems experience with Service Now and HR functional knowledge of HR processes.
• Ability to support global time zones as needed for systems testing and releases.

Experience:

• Min 2-3 years of relevant experience ServiceNow developer building HRSD applications OR 2-3 years of experience as a ServiceNow HR Developer.
• Service Now configuration experience - REQUIRED
• Advanced English Skills (B2+, C1, C1+)
• Education: Bachelor's Degree or Intl Equivalent

Work Status: Hybrid Work *3 days at the Chennai office & 2 days Work from home

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.