Job Description

ServiceNow GRC/IRM Developer Job Title: ServiceNow GRC/IRM Developer Location: Anywhere in India (Hybrid) Role Summary: We are seeking a highly skilled ServiceNow IRM/GRC Developer to join our dynamic team. The ideal candidate will have a strong background in ServiceNow development, with experience in Governance, Risk, and Compliance (GRC) modules. Certified Application Developer (CAD), CIS-ITSM, CIS-R&C with experience in IRM/GRC, Advance Risk Assessment are highly desirable. Key Responsibilities: ▪ Design, develop, and implement ServiceNow solutions for Governance, Risk, and Compliance (GRC) processes. ▪ Customize and configure ServiceNow GRC modules to meet business requirements. ▪ Collaborate with stakeholders to gather requirements and translate them into technical solutions. ▪ Develop and maintain ServiceNow applications, workflows, forms, and reports. ▪ Implement integrations between ServiceNow and other systems and applications. ▪ Provide technical guidance and support to junior developers and end-users. ▪ Participate in the full software development lifecycle, including requirements analysis, design, development, testing, deployment, and maintenance. ▪ Stay updated on the latest ServiceNow technologies, best practices, and industry trends. Technical Expertise: ▪ ServiceNow Platform Development: Strong hands-on skills in server-side and client side scripting, Flow Designer, ACLs, and general ServiceNow configuration. ▪ IRM/GRC Functional Expertise: Practical experience with ServiceNow IRM modules (Risk, Policy & Compliance, Issue, Audit, VRM) and core GRC concepts like risk scoring, controls, and remediation. ▪ Data Model & Automation: Ability to configure IRM data models, assessments, risk calculations, workflows, and automate end‑to‑end GRC processes. ▪ Integrations & Data Management: Experience with REST/SOAP integrations, import sets, transform maps, MID Server, and integrating external risk or enterprise systems. ▪ Reporting, Governance & Compliance: Skilled in dashboards, risk heat maps, performance analytics, upgrades, testing (ATF), and security/compliance best practices. ServiceNow GRC/IRM Developer Required Qualifications & Experience: ▪ 5+ years of experience as a ServiceNow Developer. 3+ years of experience in IRM/GRC module. ▪ Experience with ServiceNow scripting languages such as JavaScript (Classic UI and Workspace), Glide, and Jelly. ▪ Hands-on experience with ServiceNow development tools, including Studio and Flow Designer. ▪ Good Experience in UI Builder and configuration in Workspaces. ▪ Strong proficiency in ServiceNow GRC modules, including IRM. ▪ Experience with Patching and Upgrade for IRM modules with understanding of latest updates of GRC/IRM module in store and release notes. ▪ Knowledge of ServiceNow integration methods, including REST, SOAP, and MID Server. ▪ Excellent problem-solving, analytical, and troubleshooting skills. ▪ Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Certifications CSA, CAD, CIS - ITSM and CIS - R&C Education Bachelor’s degree in Computer Science, Information Systems, or related field. About Zensar: Zensar Technologies is one of the world leaders in Enterprise Service Management (ESM), helping organizations modernize and transform the way they deliver digital services. As a trusted ServiceNow Partner, we bring together deep domain expertise, decades of delivery excellence, and the power of the ServiceNow platform to create seamless, scalable, and efficient service experiences for our clients. At Zensar, our focus is on building solutions that improve operational efficiency, reduce costs, enhance user experience, and enable businesses to concentrate on what matters most, driving growth and innovation. Our ESM offerings are designed with flexibility and scalability at their core. Whether an organization needs an out-of-the-box implementation or a highly customized, business-specific solution, Zensar delivers configurations and architectures that align perfectly with the customer’s strategic goals.