STAFIDE - Tech Talent Recruitment Europe

ServiceNow FSM Consultant (ID:3738)

STAFIDE - Tech Talent Recruitment Europe  •  Amsterdam, NL (Onsite)  •  19 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description


As a ServiceNow FSM Consultant, you will:

  • Translate business requirements related to field service operations into scalable ServiceNow FSM functional designs and configurations.

  • Configure and manage ServiceNow Field Service Management modules including Work Orders, Tasks, Dispatch Console, Scheduling & Assignment, Mobile Agent, Asset & Inventory Management.

  • Conduct workshops, requirement gathering sessions, process mapping, and solution walkthroughs with business stakeholders.

  • Define and configure workflows, business rules, UI policies, form layouts, SLAs, notifications, and reporting dashboards.

  • Act as a trusted advisor on ServiceNow FSM best practices, platform capabilities, and process optimization.

  • Collaborate with technical consultants and developers on integrations, enhancements, and custom development activities.

  • Support mobile workforce enablement through ServiceNow Field Service Mobile App configurations.

  • Create and maintain functional documentation including solution designs, configuration workbooks, process flows, and user guides.

  • Ensure solutions align with operational efficiency, user experience, and business objectives.

What You Bring to the Table:

  • 8–10 years of overall IT experience with strong expertise in ServiceNow Field Service Management (FSM).

  • Hands-on experience configuring and implementing ServiceNow FSM modules and workflows.

  • Strong understanding of field service operations including dispatching, scheduling, work order management, and asset tracking.

  • Experience with ServiceNow ITSM and Customer Service Management (CSM) modules.

  • Expertise in configuring workflows, business rules, UI policies, SLAs, dashboards, and notifications.

  • Strong knowledge of FSM data models, scheduling logic, and dispatching concepts.

  • Experience conducting workshops, stakeholder discussions, and business process analysis.

  • Strong documentation, communication, and presentation skills.

  • Ability to work collaboratively in Agile and cross-functional environments.

You Should Possess the Ability to:

  • Translate complex business requirements into effective ServiceNow FSM solutions.

  • Optimize field service workflows and improve operational efficiency.

  • Collaborate effectively with business users, architects, developers, and project teams.

  • Configure scalable and user-friendly ServiceNow FSM applications.

  • Analyze operational challenges and recommend process improvements.

  • Manage multiple priorities in fast-paced enterprise environments.

  • Deliver high-quality functional solutions with strong attention to detail.

What We Bring to the Table:

  • Opportunity to work on enterprise-scale ServiceNow FSM transformation initiatives.

  • Exposure to modern field service management and digital workflow solutions.

  • A collaborative and innovation-driven work environment.

  • Opportunities to work with cross-functional teams on complex integration and automation projects.

Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter
: Hari Sankar R
Phone
: +31 20 369 0609 ; Extn : 147
Email
:
harisankar.r@stafide.nl
LinkedIn
:
https://www.linkedin.com/in/harisankar753/
STAFIDE - Tech Talent Recruitment Europe

About STAFIDE - Tech Talent Recruitment Europe

Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau).

In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth.

Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Amstelveen, NL
Year Founded
2023
Website
stafide.nl
Social Media