STAFIDE - Tech Talent Recruitment Europe

ServiceNow FSM Consultant (ID:3467)

STAFIDE - Tech Talent Recruitment Europe  •  Amsterdam, NL (Onsite)  •  4 months ago
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Job Description


As a ServiceNow FSM Consultant, you will:

  • Translate business requirements related to field service operations—including work orders, dispatching, scheduling, asset management, and mobile workforce needs—into ServiceNow FSM functional designs and configurations

  • Lead and facilitate workshops, process mapping sessions, and solution walkthroughs with business stakeholders

  • Act as a trusted advisor on ServiceNow FSM capabilities, best practices, and industry-standard field service processes

  • Configure and support ServiceNow FSM modules, including Work Orders and Tasks, Dispatch Console, Scheduling and Assignment, Mobile Agent / Field Service Mobile App, and Asset & Inventory Management

  • Collaborate with technical consultants and developers to support integrations and custom development requirements

  • Define and configure workflows, business rules, UI policies, form layouts, SLAs, notifications, and dashboards

  • Develop and maintain functional documentation, including solution designs, configuration workbooks, and user guides

What You Bring to the Table:

  • 8–10 years of overall experience, with strong hands-on expertise in ServiceNow Field Service Management

  • Deep knowledge of ServiceNow FSM modules and end-to-end field service processes

  • Strong understanding of FSM data models, workflows, dispatching, and scheduling concepts

  • Proven experience configuring SLAs, notifications, reporting dashboards, and mobile workforce solutions

  • Experience working across ServiceNow ITSM and FSM platforms

  • Excellent stakeholder engagement, communication, and documentation skills

You Should Possess the Ability to:

  • Translate complex business needs into practical, scalable ServiceNow FSM solutions

  • Lead functional discussions and guide stakeholders through solution design decisions

  • Work effectively with cross-functional teams, including developers and integration specialists

  • Ensure solutions align with best practices and platform standards

  • Deliver high-quality functional documentation and support user adoption

What We Bring to the Table:

  • Opportunity to work on enterprise-level ServiceNow FSM implementations

  • Exposure to end-to-end field service transformation initiatives

  • A collaborative environment that values domain expertise and functional leadership

  • Hands-on involvement across design, configuration, and delivery phases

  • A role focused on driving business value through ServiceNow FSM solutions

Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out:
Recruiter
: Hema Murali
Phone
: +31 20 369 0609 ; Extn :132
Email
:
hema.m@stafide.nl
LinkedIn
:
https://www.linkedin.com/in/hema-murali-315999329/
STAFIDE - Tech Talent Recruitment Europe

About STAFIDE - Tech Talent Recruitment Europe

Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau).

In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth.

Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Amstelveen, NL
Year Founded
2023
Website
stafide.nl
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