About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

What will your day look like?

As an Engineer, you will:

• Take business requirements from Customer Guidance consultants and translate them into technical ServiceNow solutions.
• Design, develop and enhance Service Catalogue items, record producers, order guides and workflow automation capabilities.
• Work directly with customers and Customer Guidance stakeholders to validate requirements, demonstrate solutions and incorporate feedback.
• Develop, test and deploy ServiceNow solutions across development, test and production environments using established release processes.
• Build integrations with enterprise platforms using REST APIs, SOAP services, IntegrationHub and MID Servers.
• Create and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows and reusable subflows.
• Troubleshoot complex production issues, catalogue defects and integration failures, ensuring timely resolution.
• Continuously identify opportunities to simplify processes, increase automation and improve service delivery across Technology.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• ServiceNow Certified System Administrator (CSA)
• 6+ years of experience in ServiceNow development experience including Service Catalog, Record Producers, Order Guides and Flow Designer.
• Advanced JavaScript skills and experience developing Business Rules, Script Includes, Client Scripts and UI Policies.
• Experience delivering ServiceNow solutions through the full development lifecycle, including testing, deployment and production support.

Preferred Skills

• Experience developing REST and SOAP integrations using IntegrationHub and MID Servers.
• Strong understanding of JSON, XML and enterprise integration patterns.
• Proven ability to troubleshoot and resolve complex production and integration issues.
• ServiceNow Certified Application Developer (CAD).
• Experience working within Agile delivery teams and managing multiple concurrent catalogue development initiatives.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ You can apply for this role by visiting ANZ Careers and searching for reference number 118872.

Job Posting End Date

10/07/2026, 11.59pm, (Melbourne Australia)