Job Description

About DXC Bulgaria
We are DXC – a Fortune 500 global IT services leader.
In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.
We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.
Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the role
The role involves developing workflows, troubleshooting technical issues, and maintaining platform stability while supporting incident, problem, request, change config, asset and other service management processes. It also requires close collaboration with internal DXC and external stakeholders.

Daily challenges

• Ensure the maintenance of a multi-tenant service management blueprint from both operational and engineering perspectives.
• Contribute to troubleshooting and problem-solving in software development, diagnosing and resolving complex technical issues.
• Handle tickets from low to minor priority and deliver timely technical support to resolve user issues and maintain system stability.
• Debug and resolve complex production issues, working closely with senior engineers.
• Assist senior engineers with data imports, exports, and transformations across Service Management Platforms while ensuring data integrity and consistency.
• Stay updated on emerging technologies and best practices, researching and proposing innovative solutions.
• Contribute to the team expertise with sharing knowledge and expertise.
• Assist in creating technical documentation for configurations, customizations, and processes.
• Participate in all Scrum ceremonies and work as part of an adaptive DevOps team to ensure effective collaboration and continuous improvement.
• Support business continuity through shift coverage and on-call rotations, ensuring timely response to high-priority incidents and maintaining system availability.

e Xperience and skills required

• 4+ years of relevant work experience in industry with a minimum of 1+ year of exposure and experience with any of the following platforms: Jira, ServiceNow, Remedy, Halo or other Service Management applications
• Knowledge in the following product areas is must: Incident, Change, Problem, Service Requests
• Strong problem-solving skills
• Good team collaboration and communication abilities
• Strong problem-solving and analytical skills
• Effective communication and teamwork abilities
• Eagerness to learn and adapt to challenging technical tasks
• Preferred certification: ITIL v4 foundation, ServiceNow CSA. Any Micro-Certifications will be considered as advantage
• Familiarity with software development practices and methodologies is considered as advantage

Company benefits
At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here