Position:
ServiceNow Discovery
Engineer / ITOM Specialist

Location: Toronto, ON (Hybrid)

Job
ID#: RQ00187

Duration:
6 Months

Role Overview

We are seeking a highly skilled ServiceNow Discovery
Engineer / ITOM Specialist with strong experience in Software Asset Management
(SAM) and Hardware Asset Management (HAM). This role focuses on designing,
implementing, and optimizing advanced ServiceNow Discovery and Service Mapping
solutions to ensure accurate and reliable CMDB population, while supporting
overall SAM, HAM, and ITOM maturity across on‑premises and cloud environments.

Key Responsibilities

• 
  Design,
  configure, and manage MID Servers to support secure and scalable
  ServiceNow Discovery operations
• 
  Develop
  and maintain custom Discovery probes, sensors, and patterns for accurate
  identification and classification of infrastructure components
• 
  Ensure
  high-quality CMDB population to support SAM and HAM use cases, including
  data accuracy, completeness, normalization, and lifecycle alignment
• 
  Implement
  and support Service Mapping to accurately map application services and
  dependencies
• 
  Leverage
  Discovery data to improve software normalization, entitlement accuracy,
  compliance, and audit readiness for SAM
• 
  Support
  hardware lifecycle visibility, normalization, and governance through
  reliable Discovery outcomes for HAM
• 
  Integrate
  ServiceNow Discovery with third-party tools and platforms to enhance
  automation and data enrichment
• 
  Apply
  strong knowledge of network protocols (SSH, SNMP, WMI, HTTP/HTTPS, etc.)
  to troubleshoot and optimize discovery processes
• 
  Configure
  and manage credential-based access for secure discovery across multiple
  platforms
• 
  Collaborate
  with infrastructure, cloud, security, ITAM, and architecture teams to
  align Discovery, SAM, and HAM with enterprise standards
• 
  Monitor
  and continuously improve Discovery and Service Mapping coverage, success
  rates, and data quality
• 
  Support
  CMDB, SAM, and HAM governance, best practices, and maturity initiatives

Required Qualifications

• 
  Proven
  experience implementing ServiceNow Discovery and ITOM solutions
• 
  Strong
  hands-on experience with:
• 
  MID
  Server configuration and management
• 
  Custom
  Discovery probe, sensor, and pattern development (required)
• 
  Service
  Mapping implementations (required)
• 
  Strong
  scripting skills using JavaScript, PowerShell, and/or Shell (required)
• 
  Demonstrated
  experience supporting SAM and HAM processes using Discovery and CMDB data
• 
  Deep
  understanding of network protocols and infrastructure technologies
• 
  Experience
  with on‑premises and cloud discovery (AWS, Azure, and/or GCP)
• 
  Strong
  knowledge of CMDB data models, CSDM, and ITAM best practices
• 
  Experience
  integrating ServiceNow with external systems and tools
• 
  Excellent
  problem-solving and troubleshooting skills

Experience Requirements (Must Have)

• 
  5+
  years of experience designing, configuring, and managing MID Servers
• 
  5+
  years of experience developing and maintaining custom Discovery probes,
  sensors, and patterns
• 
  5+
  years of experience ensuring high-quality CMDB population for SAM and HAM
• 
  5+
  years of experience implementing and supporting Service Mapping
• 
  5+
  years of experience troubleshooting discovery using network protocols
  (SSH, SNMP, WMI, HTTP/HTTPS, etc.)

Certifications (Required – One or More)

• 
  ServiceNow
  Discovery Certification
• 
  ServiceNow
  ITOM Certification
• 
  ServiceNow
  SAM Certification
• 
  ServiceNow
  HAM Certification

Nice to Have

• 
  Knowledge
  of Event Management or other ITOM modules
• 
  Familiarity
  with enterprise architecture frameworks

Soft Skills

• 
  Strong
  analytical mindset with attention to detail
• 
  Automation-focused
  and continuous improvement approach
• 
  Strong
  communication and stakeholder management skills

About
Symbiotic Digital.

Symbiotic
Digital provides the IT Experts you need that solve problems and get things
done. See what the top 2% in their field can do for you.
(Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we
provide:

1.
Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results

2.
Recruitment: Find The Right People You
Need

Serving IT & Business leaders,
Symbiotic Digital provides a business system that enable us to provide the
Expert Technical staff needed to solve challenging business and IT problems. IT
leaders in the most reputable organizations in Canada have relied on Symbiotic
Digital to help them staff difficult assignments with proven Experts uniquely
evaluated by our proven QMS- Quality Management System Staff Development Model.
We are a 100% Indigenous owned company.

Learn more online at
https://www.symbioticgroup.com/home-sd/
.

Please submit your most recent resume
to:
RecDep@symbioticgroup.com

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