Job Description

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about ServiceNow and our Global ServiceNow team is continuously expanding. No matter what your level of DevOps Engineer proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace # TogetherUnstoppable

Grow together

Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels

Provide expertise and deliver operational support within SLAs, following ITS processes. Monitor daily activities, prioritize tasks, and ensure adherence to departmental policies. Offer backline technical support for business applications, prepare technical reports, and plan implementations with minimal disruption.

Last but not least, investigate problems, liaise with staff on system enhancements, projects and platform patches, and upgrades.

Ready to embark on the journey? Here’s what we are looking for:

• Technical skills
• ServiceNow scripting and configuration
• ITSM and CSM modules
• Now Assist and ServiceNow AI capabilities
• Flow Designer and automation
• REST/SOAP integrations
• Git, CI/CD, and update sets
• Testing, debugging, and performance optimization
• Platform upgrades and release support
• ServiceNow security and access controls

Soft skills

• Analytical problem-solving
• Ownership and independence
• Prioritization under pressure
• Clear stakeholder communication
• Global teamwork and knowledge sharing
• Continuous learning and adaptability
• Advanced English

An array of benefits for you:

• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service
• Annual bonus
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities (up to 3 days/week)
• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
• Multisport card, Discounts with selected partners, Rewards for work anniversaries, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more

Looking forward to having you onboard!