Job Description

You might be our missing piece if you have:

• Hands‑on experience with ServiceNow administration, maintenance and operation of out‑of‑the‑box applications, including routine platform health checks and run support.

• Experience with enhancements, customizations and development on an existing ServiceNow instance to meet evolving business needs.

• Strong knowledge of integration development and operational support for third‑party integrations and connected tools.

• Experience with platform upgrades, patches and hotfix management, including release impact analysis and skipped‑change resolution.

• Advanced experience with ServiceNow development and platform engineering, including Update Sets, Application Repository and source control integration.

• Experience designing and operating CI/CD pipelines for ServiceNow using Git‑based tooling and/or ServiceNow DevOps.

• Knowledge of REST/SOAP integration design, event‑driven patterns, Flow Designer and Integration Hub.

• Experience with Automated Test Framework (ATF) design and execution.

• Understanding of CMDB, IRE configuration, performance optimization, health scans and monitoring.

• Secure coding knowledge: RBAC/ACLs, environment separation, platform security and quality‑driven engineering.

• Openness to future on‑call rotation, though this will not be required initially.

We would be thrilled if you have:

• ServiceNow Certified Application Developer (CAD).

• ServiceNow DevOps Micro‑Certification.

• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps.

• Exposure to Now Assist or other AI‑enabled ServiceNow capabilities.

• Additional module certifications relevant to the ServiceNow ecosystem.

We will be working together on:

• Operating and maintaining out‑of‑the‑box ServiceNow applications, including platform health checks and support activities.

• Enhancing and developing new features and customizations to address business requirements.

• Designing, implementing and maintaining CI/CD pipelines, release processes, upgrades and patching activities.

• Supporting, monitoring and improving the stability, security and quality of the ServiceNow platform.

• Developing and supporting third‑party integrations and connected tools.

• Automating testing (ATF), deployments and platform monitoring.

• Handling major release upgrades, including analysis, deployment, conflict resolution and hypercare.

• Participating in problem management, identifying root causes and reducing recurring incidents.

• Assisting in platform reporting, dashboard configuration and ad‑hoc report generation.

• Contributing to platform roadmap definition, enhancement refinements, sprint reviews and service review meetings.