Job Description

Key Responsibilities

• Lead and mentor a team of ServiceNow developers, enforcing best

practices in development, configuration, and integrations.

• Define and execute the ServiceNow development strategy aligned with

organizational goals.

• Design, develop, and deploy ServiceNow applications, workflows, service

catalogs, and integrations.

• Provide technical leadership across modules such as ITSM, ITOM, HRSD,

SecOps, and custom applications.

• Drive platform governance including coding standards, security controls,

and design frameworks.

• Collaborate with business stakeholders to gather requirements and

translate them into scalable solutions.

• Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.

• Implement automation and advanced workflows leveraging ServiceNow

best practices and emerging capabilities (AI/ML).

• Ensure alignment with ITIL processes, compliance standards, and enterprise

security policies.

• Support platform operations including upgrades, patching, performance

optimization, and stability.

• Partner with Transformation and Operations teams for continuous service

improvement and platform lifecycle management.

ServiceNow Development Lead

Required Skills & Qualifications:

Technical Expertise

• Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS

• Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or

SecOps

• Good understanding of CMDB, ITOM, CSM, and custom application

development

• Proven experience in ServiceNow architecture design and enterprise

integrations

• Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum

methodologies

Experience & Education

• Bachelor’s or master’s degree in computer science, IT, or related field

• 9+ years of ServiceNow experience, with significant hands-on expertise in

ServiceNow development and team leadership

• Proven track record of delivering large-scale ServiceNow implementations

Key Competencies

• Strong leadership and mentoring skills.

• Solution-oriented mindset with architectural thinking.

• Excellent stakeholder communication and collaboration skills.

• Ability to drive innovation and platform adoption.

Certifications

• ServiceNow Certified System Administrator (CSA) – Mandatory

• Certified Application Developer (CAD) – Preferred

• Certified Implementation Specialist (CIS) – Good to Have

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.