Job Description

Skills: ServiceNow developer UX design

Exp level: 5+ years

Location: Bangalore, Chennai, Pune

Contract role 6 months

Preferred immediate to 15 days joiners only.

Mode: Hybrid

Objectives:

As a ServiceNow developer with a strong focus on UX design, your primary objective will be to create a seamless and intuitive user experience within the custom FinCrime solution developed for the Financial Service Operations module. Your role will encompass translating complex requirements into user-centric designs and implementing visually engaging interfaces that enhance usability and efficiency, particularly leveraging the Node Map component to create complex entity relationship maps.

Scope:

• Design visually appealing and interactive entity relationship maps using the Node Map component, enabling users to intuitively understand the complex relationships between various records. Utilise colours, shapes, and interactive elements to differentiate between different relationship types and provide users with a clear and meaningful representation of data.
• Ensure that the entity relationship maps are optimized for performance and scalability within the ServiceNow platform. Implement best practices for data handling, caching, and rendering to deliver a seamless user experience, even with large datasets.
• Design user-friendly interfaces for the alert mechanism, ensuring that notifications are presented clearly and intuitively to users. Implement interactive elements that enable users to respond to alerts promptly and efficiently, fostering proactive engagement with critical information.
• Iterative Design Process: Adopt an iterative design process, incorporating user feedback and testing results to refine and enhance the user experience continuously. Collaborate closely with stakeholders and end-users to gather insights and iterate on design solutions based on their input and preferences, particularly focusing on the usability and effectiveness of the Node Map component.
• Accessibility and Usability Optimisation: Ensure that the application adheres to accessibility standards and guidelines, making it accessible to users of all abilities. Conduct usability testing to identify and address usability issues, optimising the interface for maximum usability and efficiency.
• Clear and concise documentation which specifies the requirements and the elements that have been built which meet those requirements

Activities:

• Delivering high quality ServiceNow configuration to meet requirements

• Combining all elements of the ServiceNow design and assuring its performance

• Devising solutions to predicted problems and evaluating options

• Maintaining a high level of technical documentation

• Reporting and ownership of technical issues

• Increasing application operating efficiency and adapting to new requirements as required

• Assisting with system testing and UAT

• Develop skills and knowledge in application design by consulting colleagues, wikis and websites

• Providing advice and guidance to the client on the best approaches for implementing ServiceNow in terms of:

• Best practice

• ServiceNow best practice

• Industry trends and use of ServiceNow

Keyskills

• Professional, approachable and truly passionate about ServiceNow

• Outstanding ServiceNow configuration, customisation and integration skills

• Proficiency in developing custom solutions within the ServiceNow platform using JavaScript, Glide, Service Portal, and custom application development.

• Strong analysis and problem-solving skills

• Strong understanding of user-centered design principles, with experience in conducting user research, creating wireframes, prototypes, and design mockups.

• Demonstrable ability to produce high quality technical documentation

• Expertise in leveraging ServiceNow's Node Map component to create interactive entity relationship maps, including customization of nodes, edges, and graph behaviour.

• Ability to conceptualize and implement complex entity relationship models within ServiceNow, including various types of relationships and scalability considerations.

• Proficiency in designing interfaces with advanced visual manipulation and interactivity features to enhance user engagement and usability.

• Strong analytical and problem-solving skills, with the ability to troubleshoot issues, optimize performance, and propose innovative solutions.

• Excellent communication skills with the ability to collaborate effectively with cross-functional teams, including business stakeholders, designers, and developers.

• Hold a minimum ServiceNow System Administrator certification with Certified Implementation Specialist being preferable

Demonstratable experience in ServiceNow UX development