Job Description

About us:

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

We are looking for a talented and experienced ServiceNow Developer Specialist to join our IT Process Management Department.

This position offers the opportunity to work in a dynamic and fast-paced environment, participate in critical projects and bring impactful contributions to our business.

What you’ll do:

• Design, develop, and implement solutions on the ServiceNow platform.
• Design and develop ServiceNow solutions, including configuration, customization, and integration with other applications and systems.
• Create and maintain workflows, forms, and reports within the ServiceNow platform.
• Work to implement and customize ServiceNow modules, such as incident management, problem management, change management, asset management, and service catalog.
• Collaborate with cross-functional teams, including business analysts, and system administrators, to gather requirements and understand business needs.
• Perform system testing, troubleshooting, and debugging to ensure high-quality deliverables.

Who you are:

• Min 1 year of experience in the same role.
• You have a Bachelor's degree in Computer Science, Information Systems, or a related field.
• You are proficient in JavaScript, HTML, CSS, and related web technologies.
• You have experience with web services.
• You can gather requirements, analyze complex business processes, and translate them into technical solutions within the platform.
• You possess excellent problem-solving and troubleshooting skills.
• You have strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• You have a good command of Italian and English language.

Preferably, you also have:

• Expertise in ServiceNow development in driving process automation, optimizing workflows, and enhancing our IT service management capabilities.

What we offer you/you can expect from us:

• Permanent contract​;

• ​​Hybrid work​;

• An inclusive place to work;

• Company-Owned Devices: laptop and business mobile phone;

• Meal Allowance;

• Supplemental Health Insurance.

Looking for a role that can support your learning and career goals:

• Psychological well-being: online meditation courses, medical online service, counseling service thanks to the support of certified psychologists and coaches;

• Continuous learning for soft and hard skills (es. learning platform; managerial learning to be fully exploited thanks to Flexi Learning, which allows you to dedicate at least 4 hours per month for your professional growth);

• Support for parents, children and financial aid for mothers;

• Volunteering during your working hours.

Equal Opportunity

Sisal is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Location: Tirana, Albania