Job Description

ABOUT US

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is seeking a career and customer-oriented ServiceNow ITSM Technical Consultant, to join our team.

Clearance

• Secret or Higher (existing clearance required to start)

Location

• Remote in the US

• Support the implementation and configuration of core ITSM capabilities within a USSOCOM environment

• Configure and enhance Incident, Problem, Change, Knowledge, Request Management, Service Catalog, and Service Operations Workspace functionality using ServiceNow best practices

• Configure and customize Incident, Problem, Change, Knowledge, Request Management, and Service Catalog modules

• Develop catalog items, record producers, execution plans, workflows, and routing logic

• Configure SLA/OLA management, prioritization models, categorization structures, templates, and assignment rules

• Implement CMDB driven auto assignment and risk based change management processes

• Configure Major Incident Management including communication plans, post incident reporting, and related workflows

• Build dashboards, reports, surveys, and operational metrics

• Configure Knowledge Management processes including article submission workflows, feedback, notifications, and access controls

• Implement and configure Service Operations Workspace including persona based views, UI actions, routing rules, and live agent integrations with Microsoft Teams

• Configure ACLs, User Criteria, UI Policies, forms, plugins, and update sets

• Conduct knowledge transfer sessions and provide guidance on ServiceNow best practices and platform administration

Qualifications

• Strong hands on experience with ServiceNow ITSM implementations

• Experience configuring Incident, Problem, Change, Knowledge, and Request Management modules

• Experience with Flow Designer, ACLs, scripting, routing logic, and ServiceNow best practices

• Familiarity with CMDB driven workflows and Service Operations Workspace

• ServiceNow Certified Systems Administrator

• Active Secret Clearance or higher required

Benefits

• 100% paid Medical, Dental & Vision for Our Employee

• 6% 401K match (Vested Immediately)

• 29 Days' PTO

• Flexible Work Schedule

• Tuition/Certification Reimbursement

• Growth Opportunities w/in an Emerging Defense Company

*All your information will be kept confidential according to EEO guidelines