We are looking for a skilled ServiceNow Developer with deep expertise in IT Operations Management (ITOM) to join our growing ITSM/ITOM transformation team. The ideal candidate will have hands-on experience developing and configuring ServiceNow ITOM modules, especially around CMDB, Discovery, Service Mapping, and Cloud Management
This role will focus on implementing robust ITOM solutions, integrating ServiceNow with cloud platforms (AWS, Azure, GCP), automating workflows, and enhancing operational visibility across infrastructure and services.
Responsibilities:
Design, configure, and implement solutions across ServiceNow ITOM modules, including:
Discovery (horizontal and vertical using patterns and probes)
Service Mapping
Event Management
Orchestration (Flow Designer & legacy Workflow)
Cloud Management
Develop and manage CMDB and support the configuration management process.
Configure and maintain MID Servers, including setup, scaling, and troubleshooting.
Develop and integrate automation scripts using PowerShell, SSH, SNMP, and WMI protocols.
Design and build integration solutions using REST and SOAP APIs to connect with cloud platforms (AWS, Azure, GCP) and monitoring tools.
Support implementation of cloud integrations (e.g., EC2, RDS, S3, Azure App Services, GCP Compute resources) into ServiceNow CMDB.
Work with infrastructure and application teams to ensure accurate and efficient discovery and mapping.
Participate in Agile ceremonies, sprint planning, and code reviews.
Troubleshoot, optimize, and continuously improve ITOM workflows and configurations.
Maintain documentation of configurations, scripts, and integration points.
ServiceNow Development:
Proven hands-on experience with ServiceNow ITOM modules
Discovery (patterns, probes, sensors)
Service Mapping
Event Management and connectors
Orchestration (Flow Designer & Workflow)
Cloud Management integrations
Strong experience with CMDB architecture, data modeling, normalization, and health reporting.
Integration and Scripting:
Proficient in JavaScript, PowerShell, REST/SOAP, SNMP, WMI, and SSH
Experience integrating cloud platforms: AWS, Azure, GCP
Familiarity with ServiceNow IntegrationHub and MID Server setup.
Infrastructure and Cloud Awareness:
Understanding of network layers, VMs, storage, load balancers, and data centers
Experience with cloud services:
AWS EC2, S3, RDS
Azure App Services, Virtual Machines
GCP Compute, Storage
Preferred Qualifications:
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist – ITOM
Experience with Agile or Scrum delivery
Familiarity with CI/CD tools and DevOps practices
Soft Skills:
Strong analytical and troubleshooting skills
Ability to work independently and within a team
Effective communication and documentation skills
Agile and iterative mindset
We are true to our word
Expertise, trust, careers
For 36 years, Apside has cooperated with the largest French and European groups on their IT and scientific projects. Our activities: consulting and engineering in the areas of Information Systems, Technical and Scientific Computing and Automotive and Financial Engineering.
By constantly upholding our independence from all other industrial and financial groups, we have been able to preserve our autonomy and freedom of action while growing economically, to the benefit of our clients and employees. Today, our development is still based on the group’s core values: transparency, expertise, strong customer relations and continuity.
The twin ambitions of economic performance and individual satisfaction
Our steady and controlled growth has secured one of the most stable positions in the market with over 1 400 employees in 2011 and 210 customers. The diversity of skills in our teams combined with our cross-sectoral presence, enables us to meet the technical and functional needs of major industrial and service groups. Our customers and personnel s distinguish us by our quality-oriented and individualised approach to the projects entrusted to Apside.
We strive for customer satisfaction and the approval of our employees. Customer and staff satisfaction surveys, which are constantly used to analyse areas for improvements, have confirmed this.
