Job Description

What’s the role?

This role is part of the Enterprise Technology Services team and liaises with Technical Leads and Business Analysts. As a Developer within the ITOM squad, you will be responsible for the development of enhancements large and small to the ServiceNow platform. Working within an Agile squad structure, you will work closely with the aligned Product Owner, Business Analyst, Tech Lead, Software Engineer and other Developers to ensure that all development and configuration activity follow a consistent process and are of high quality, delivering a great customer outcome.

Your role will include:

• Work in an Agile or Scrum software development environment
• Work within the SAFE framework as part of a Release Train
• Work with BA’s, Scrum masters and tech leads to refine backlog stories and provide technical input regarding ServiceNow configuration, best practice and platform features
• Document detailed designs and estimations
• Use your technical skills to develop the solution and provide peer support and guidance
• Contribute to the efficient operation of the squad and overall release train

What do I need?

• Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred
• Strong expertise with ServiceNow configuration, customisation, and administration
• Relevant certifications of ServiceNow CSA and CAD
• Strong experience with Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each.
• Extensive functional knowledge of ServiceNow modules including ITSM, ITOM, CMDB, ITAM modules.
• Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular.
• Proficiency in programming languages, such as C, C++, Java, Python or .NET is desirable

Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.