QUALIFICATIONS
Key Responsibilities:
· Design, develop, and implement ServiceNow Hardware Asset Management (HAM) solutions aligned with IT Asset Management processes and organizational standards.
· Configure and maintain HAM lifecycle processes including procurement, receiving, stockroom management, asset assignment, transfer, refresh, and disposal.
· Implement and manage integrations with procurement systems, MDM tools, SCCM, Intune, Discovery, and third-party asset inventory sources.
· Configure and maintain CMDB relationships between assets and Configuration Items (CIs), including reconciliation and de-duplication activities.
· Support asset normalization, model management, manufacturer/vendor data governance, and device type mapping activities.
· Configure and support Service Bridge and eBonding integrations for seamless data exchange with external vendors, support partners, and enterprise platforms.
· Support asset audit processes including physical inventory validation, discrepancy tracking, compliance reporting, and audit remediation activities.
· Develop workflows and automations for asset request fulfillment, device possession tracking, stockroom operations, and return management.
· Develop ServiceNow components such as Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, ACLs, Notifications, and Catalog Items.
· Create reports, dashboards, and Platform Analytics visualizations for asset lifecycle tracking, compliance, inventory accuracy, and operational insights.
· Participate in instance upgrades, cloning, update set management, testing, and deployment activities across environments.
· Collaborate with ITSM, CMDB, Procurement, Security, and Endpoint Management teams to ensure accurate asset tracking and governance.
Technical Skills:
· Strong hands-on experience in ServiceNow HAM implementation, development, and configuration.
· Good understanding of IT Asset Management lifecycle processes and CMDB concepts.
· Experience with Asset Management modules including Stockrooms, Consumables, Transfer Orders, Purchase Orders, and Asset States.
· Experience with Discovery, SCCM/Intune integrations, Import Sets, Transform Maps, and REST/SOAP APIs.
· Proficiency in JavaScript, HTML, CSS, XML, and JSON.
· Experience with Flow Designer, IntegrationHub, and Service Catalog development.
· Knowledge of CMDB architecture, CSDM concepts, and Identification & Reconciliation Engine (IRE).
· Understanding of ServiceNow best practices, scoped applications, upgrade handling, and instance management.
WHO
Founded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships.
As a Minority Certified business, we strive to positively impact society through technology, people, and innovation.
WHAT
For over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success.
HOW
We are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients.
WHY
We are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.
