Australian citizenship required. Must be able to obtain Negative Vetting Level 1 security clearance.
Location: Canberra (Hybrid).
The ServiceNow Developer will be responsible for delivering high-quality, hands-on technical development across the AEC’s ServiceNow platform to support critical digital and service delivery outcomes. The role requires strong, proven experience in ServiceNow configuration and custom development, with responsibility for designing, building, enhancing and supporting solutions across one or more ServiceNow products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).
Working within an agile delivery team, the ServiceNow Developer will contribute across the full development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support, and will work closely with product owners, business analysts, architects and operational teams to deliver secure, reliable and scalable solutions.
The role will also contribute to platform maintenance activities, including upgrades, defect resolution, performance optimisation and technical documentation, and will be expected to operate with a high degree of independence, professionalism and technical proficiency to meet delivery timeframes and quality standards within a complex government environment.
Applicants will perform the role from the National Office in Canberra. Hybrid working arrangements involving onsite attendance and remote working will be accepted. Applicants in other locations may be considered at the Hiring Manager’s discretion. Where AEC accommodation is unavailable, remote working will be accepted.
Any required travel will be discussed in advance and notice given wherever practicable.
The role sits within the AEC’s Application Platform Management Section, which is focused on consolidating application platforms and ensuring continuity of support. As a ServiceNow Developer, you will concentrate on the technical capabilities of the ServiceNow platform, delivering secure, scalable solutions that enhance business operations and service delivery. You’ll work across the full development lifecycle and collaborate with stakeholders to optimise performance, reliability, and compliance.
The role will be part of the Chief Information Officer Division which delivers a range of ICT services to the agency including infrastructure, application development and communications. ICT services are delivered through a select sourcing model, with a mixture of in-house and outsourced resources.
The Chief Information Officer Division is committed to building the agency’s information technology capability by providing resilient, modern, and secure systems informed by data and insights, and to upskill teams to develop innovative new products and services.
We know the government ICT market and we keep things straightforward. We take time to understand your background, your goals and the type of role that suits you. We believe transparency is about more than rates and our margins are fair and always disclosed.
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Pinaka is a Canberra-based startup dedicated to delivering a comprehensive range of ICT consulting and managed project services. Our mission is to empower organisations to navigate the complexities of ICT transformation with confidence and expertise.
Founded by seasoned technologists with distinguished careers in global ICT roles, Pinaka’s leadership has a proven track record of delivering large-scale ICT programs and managing two recruitment and professional services consultancies for the federal government over the past five years. This extensive experience provides us with the industry knowledge and insights necessary to drive impactful digital transformations for our clients.
At Pinaka, we are dedicated to helping clients not only navigate the challenges of ICT change but also thrive in an evolving technological landscape. Our experts are ready to partner with you to develop and implement strategies that drive success and ensure long-term growth.
