Job Description

Who are we?

Conscia is a leading provider of cybersecurity, networking, hybrid cloud, and observability solutions for mission-critical IT infrastructure in large European organisations. Conscia’s experts design, implement, and run innovative, customised IT solutions across cybersecurity, networking, hybrid cloud, and observability, supporting our customers throughout their technology lifecycles. Founded in 2003, Conscia is owned by private equity investor Nordic Capital. With around 1,500 employees, Conscia serves large organisations in finance, healthcare, manufacturing, utilities, retail, and the public sector from offices in Belgium, Denmark, Finland, Germany, Ireland, Norway, Slovenia, Sweden, the Netherlands, and the UK.

The role!

Conscia Ireland is seeking an experienced ServiceNow Developer with strong expertise in designing, configuring, and implementing ServiceNow solutions across CSM, ITSM and SPM. Skilled in translating business requirements into scalable technical solutions, enhancing platform functionality, and ensuring alignment with ITIL best practices. Adept at working in agile environments, improving workflows, and delivering high-quality platform enhancements.

Responsibilities

Key contributions:

• Design, develop, and implement ServiceNow solutions.
• Configure and customize ServiceNow modules such as CSM, ITSM and SPM, CMDB, Knowledge, and IT Asset Management.
• Develop and maintain client scripts, business rules, UI policies, UI actions, script includes, and scheduled jobs.
• Build and maintain integrations using REST, MID Server, IntegrationHub, and API frameworks.
• Create and optimize Service Catalog items, record producers, SLAs, and form layouts.
• Ensure platform governance, code quality, and adherence to ServiceNow best practices and ITIL processes.
• Collaborate with stakeholders to gather requirements, propose technical solutions, and provide effort estimates.
• Troubleshoot platform issues, conduct root-cause analysis, and implement performance improvements.
• Assist with upgrades, patching, cloning, and general platform administration.
• Participate in Agile/Scrum ceremonies and contribute to continuous improvement initiatives.

Requirements

Essential Skills & Qualifications

• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.
• Strong understanding of CSM, ITSM, SPM.
• Experience creating integrations using REST or IntegrationHub spokes.
• Ability to build responsive UI using Service Portal or UI Builder.
• Knowledge of CMDB structure, discovery patterns, and data integrity practices.
• Strong analytical, problem-solving, and communication skills.
• ServiceNow Certified System Administrator (CSA) required; additional certifications (CAD, CIS) are a plus.

Professional Strengths

• Strong attention to detail with a focus on clean, maintainable code.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Comfortable working independently in fast-paced environments

Benefits

Why Conscia Ireland?

Join a dynamic, innovative team where your work directly impacts high-profile network and security projects. Grow your career while contributing to cutting-edge solutions in a collaborative environment across Europe.

Conscia Ireland is an Equal Opportunities Employer committed to Diversity & Inclusion.