Job Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

To implement ServiceNow solutions that are intuitive, scalable, and tailored to customer needs. The role involves full-stack development, configuration, integration, and collaboration with project teams to deliver high-quality features across ServiceNow product lines including ITSM, ITBM, ITOM, HR, SecOps, CSM, and GRC. The developer contributes to process maturity, team mentorship, and continuous improvement of delivery services.

What You Will D0

• Develop across the full stack: Java, JavaScript, Angular.js, React, HTML, CSS.
• Translate requirements and mock-ups into functional ServiceNow features.
• Configure UI and workflows.
• Develop integration components (SSO, LDAP, etc.).
• Participate and lead Scrum meetings.
• Demo builds to customers and assist with UAT.
• Provide updates to project leads and support customer communication.
• Contribute to process improvement and portfolio maturity.
• Mentor team members and maintain accurate records.
• Attend on-camera meetings and perform other assigned duties
• Fully functional ServiceNow features delivered from customer requirements.
• Seamless integration with HR and enterprise systems.
• Active participation and leadership in Agile Scrum ceremonies.
• Timely updates and proactive communication with project leads.
• High-quality code and configuration aligned with best practices.
• Mentorship and support for team members.
• Accurate time recording and calendar management.
• Compliance with CDW’s values, policies, and security standard.

What We Expect of You

• 5+ years ServiceNow platform experience.
• ServiceNow CSA and CIS-ITSM or CSM certifications.
• Proven experience in two additional ServiceNow product lines (recent CSM experience is essential)
• CAD certification preferred.
• ITIL Foundation knowledge.
• Proficiency in XML, HTML, JavaScript, Angular JS, Web Services.
• Experience with LDAP, VPN, SSL, SAML/SSO.
• Agile/Scrum delivery experience.
• Strong communication and interpersonal skills.
• Customer-centric mindset and cultural awareness.
• High attention to detail and accountability.
• Ability to travel as needed 

Nice to Have:

• Degree in Computer Science or IT.
• Experience with DevOps, Asana, CloudBlue.
• Exposure to RPA tools (AA, UiPath, Blue Prism).
• B2B supply chain experience

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.