Job Description

We are seeking a highly experienced Senior ServiceNow Developer to join our team and support the design, development, and optimization of enterprise-grade solutions on the ServiceNow platform.
This role requires deep technical expertise, strong understanding of ITSM processes, and the ability to collaborate effectively with global stakeholders in a fast-paced, regulated environment.

Role Details

• Position Title: Senior ServiceNow Developer

• Employment Type: Full-time (40 hours per week)

• Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM

• Holiday Schedule: United States holidays

• Contract Duration: 12 months (estimated)

• Start Date: ASAP

• Language Requirement: Advanced English

• Education: Bachelor’s degree in Computer Science, Engineering, or a related discipline

• Professional Experience: Minimum of 7 years of relevant experience

Key Responsibilities

• Lead the design, development, and implementation of ServiceNow applications, modules, and workflows in alignment with business and IT objectives.

• Develop and maintain custom ServiceNow components, including:

  • Business Rules

  • UI Policies

  • UI Scripts

  • Client Scripts

  • Notifications

• Design and support integrations using REST and SOAP APIs to ensure seamless interoperability with external systems.

• Configure, enhance, and maintain core ServiceNow modules, including:

  • Incident Management

  • Problem Management

  • Change Management

  • Service Catalog

• Ensure all implementations comply with internal security standards, governance policies, and ITIL best practices.

• Plan and execute platform upgrades while ensuring system stability, performance, and scalability.

• Partner with ITSM process owners and business stakeholders to gather requirements and translate them into clear technical specifications.

• Provide advanced technical support, troubleshooting, and root-cause analysis for ServiceNow-related issues.

• Collaborate with cross-functional and geographically distributed teams to ensure timely and successful project delivery.

Required / Preferred ServiceNow Certifications

• Certified Technical Architect (CTA)

• Certified Application Developer (CAD)

• Certified Implementation Specialist (CIS) in:

  • Cloud Provisioning

  • Discovery

  • Event Management

  • Service Mapping

• Micro-Certifications (Preferred):

  • Flow Designer

  • IntegrationHub

  • App Engine Studio

  • Predictive Intelligence

Professional Profile

• Demonstrated experience delivering complex ServiceNow implementations in large-scale or enterprise environments.

• Strong communication skills with the ability to engage effectively with technical and non-technical stakeholders.

• Proven ability to work independently while maintaining a high level of accountability and ownership.

• Experience operating in international, distributed teams and supporting US-based business operations.