Job Description

Job Responsibilities

• Design, develop, and deploy scalable ServiceNow applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards.
• Collaborate with architects, product owners, and cross-functional teams in an Agile environment to refine requirements and deliver high-quality, business-aligned solutions.
• Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring secure, reliable, and performant data exchange.
• Create and maintain technical documentation, including solution designs, data mappings, and user guidance to support scalability and knowledge sharing.
• Perform code reviews, participate in testing (including ATF), and support CI/CD processes to ensure solution quality and maintainability.
• Troubleshoot production issues, conduct root cause analysis, and implement enhancements to improve platform performance, stability, and user experience.
• Adhere to organizational security, compliance, and ServiceNow development standards, contributing to continuous improvement of platform governance and best practices.
• Support and guide junior developers through knowledge sharing and code review participation.
• Monitor and support the ServiceNow platform to ensure high availability, uptime, and performance, proactively identifying and resolving issues.
• Perform activities in support of periodic platform upgrades.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned
  
  

Skills

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Ability to work as part of a team
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise

Education - Certifications - Work Experience

• High School diploma or equivalent required
• Bachelor's degree in computer science, information systems, or related or equivalent relevant work experience
• 3+ years development experience with ServiceNow
• 3+ years experience with ServiceNow modules such as ITSM, FSO, Flow Designer, ITOM, or CSM
• Familiarity with JavaScript, HTML, CSS, REST APIs, JSON, and other relevant technologies.
• ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified System Administrator (CSA)

SCHEDULE

Typical office hours are M-F 8a-5p and this role is a full-time, permanent role. Hybrid workplace schedule expected with on-site days (M, T, W) in office location in Newark, OH. A minimum 40 hours is required per week.